How Voice-Enabled A.I. Technology Can Help You Tackle the Current Dealership Labor Crisis - Exploration of 3 A.I. Solutions

Everyone working in the dealership industry is only too well aware of the dealership labor crisis precipitated by the COVID 19 pandemic.

Statistics from the U.S. Labor Department suggest that an astonishing 4.5 million workers quit their jobs in November 2021 alone, and according to Prudential Financial’s Pulse of the American Worker Survey, 1 in 4 workers is planning to look for opportunities with a new employer once the threat of the pandemic has subsided. Fortunately, today’s A.I. technology offers owners and managers a number of ways to tackle this issue.

How Voice-Enabled A.I. Can Augment Dealership Teams

Emerging voice-enabled A.I. solutions from different vendors such as AutoService.AI, Allio.IO, or Brooke.AI help dealerships augment their teams. These solutions reduce routine work and enable teams to tackle large variations in business volume. A.I. is great at addressing spikes in call volumes, handling absences, and managing low call volumes cost-effectively. A.I. does not replace workers but rather partners with them and ensures that customers are serviced promptly and consistently.

A.I. Receptionist helps greet all callers and transfer them to different departments with utmost care and consistency. A.I. BDC automated virtual assistant helps with fixed ops scheduling. This experienced and well-trained agent works 24/7, can handle 100 calls a minute, and ensures all callers are answered within one ring. A.I. Executive Assistants help sales, service, and finance with their calls and result in one-hour productivity gain per day.

What to Look For When Selecting a Voice-Enabled A.I. Solution

• Effectiveness of A.I.: With voice-enabled A.I., what we look for is experiences that are short, succinct, and effective. Look for magical experiences such as the A.I.s knowing about the customer and the service history. Also, look for low latency as most customers expect real-time communication when it comes to voice conversations and do not have the patience to wait for answers.
• Support for a large number of schedulers and DMSs: Dealers need to ensure they go with the A.I. solutions that have the largest breadth of integrations and that will support them out-of-box should they acquire a new dealership or should they change their software. A good A.I. generally deploys out-of-box within 24 hours.
• Reasonable cost: Great A.I. solutions work for you and charge less than $1000/month for unlimited calls.?

A.I. Virtual Assistant as Backup

The shortage of labor and the increasing costs that have resulted from the recent pandemic represent nothing less than a crisis for many dealerships. In this context, it is important to embrace A.I. technology and learn how to harness it and make it work for you.

Some A.I. solutions can be deployed with no setup or subscription fees. They charge a small fee for successfully booking appointments. Those low-risk solutions can be a great way for you to dip your toes into this technology and explore how you can super-charge your business.

About the Author:

Ben Ayed is the founder and CEO of AutoService A.I. with the vision to augment every dealership with A.I. He comes with Amazon and Xtime and has 20 U.S. patents licensed by Oracle and other technology. companies. To make it super easy for small dealerships to become A.I.-Augmented Dealerships, Ben authored a free offer with no setup fees and no subscription fees. A small success fee is charged when a booking is confirmed in the DMS.