How a Village is moving A Mountain. Building the XLA/Experience Management Community 2022.
Alan Nance
Strategic Technology Leader | Pioneer of XLA ITIL & Inducted to ITSM Hall of Fame | Top 25 HDI Thought Leader and Digital Experience Expert
It Takes a Village To Move A Mountain. Building out the XLA Community in 2022.
As of 2021, Gartner is predicting that XLAs will be at the apex of the hype cycle. While this is exciting, what is truly sensational is the Gartner expectation that XLAs will be mainstream within 2-5 years.
One of the most influential communities supporting the transition from service management to experience management is HDI. Within the HDI community, my fellow HDI thought-leaders Rae Ann Bruno, Patrycja Sobera, Roy Atkinson, Ben Brennan, Suresh GP, Weston Morris, Doug Rabold, and Tom Wilk have been helping to push XLAs up the steep hill of awareness.
Just last week Doug Rabold published an insightful HDI Thought piece as to why XLAs matter now.
It has taken a massive effort to get us here, but the next few years will require much more; a community that works together to minimize the trough of disillusionment. (See my earlier newsletter on washing and rifting.)
The next big milestone for the experience movement will be May 15-20 at ?HDI’s Support World Live in Las Vegas, where 1,000 smart, motivated service management professionals will descend on the MGM Grand.
I hope you will join me and fellow thought leaders to learn, better understand and contribute to the experience movement. The HDI conference will be jam-packed with Experience Management highlights.
Together with HDI, APMG, and TSO, we will launch Release 2 of the APMG certified Experience Management courseware. Both a new XLA Foundation and a new Essence of Experience are on the agenda. ?I will also be presenting volume two of How XLAs will rock your support world.
In addition, Version 2 of the XLACollab Experience Optimization Framework? will be launched. We have codified recent best practices and added a new module, EXPLORE.
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You can also learn more about Experience Management in sessions led by other XLACollab friends.
Will we see you there?
Please drop by to say hello at our “XLAsia” quadrant (Booths 723, 822, 721) where Auslyn, APMG, XLACollab, and TSO will be happy to chat about your experience management journey.
If you are still thinking about attending this event, why not register using code 2CEX-mu47 and get $200 off Premium or Standard Conference Passes.
Hey, we have a mountain to move here! So sign up now.
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Celebrating 21 years of educating & inspiring IT Service Management professionals! CXO, Founder ITSM Academy ?? #ILoveMyTeam
2 年I'm so looking forward to #Supportworld Come visit XLACollab to learn how to map out your experience journey. #EX #jointheexperience #growakiwi
Celebrating 21 years of educating & inspiring IT Service Management professionals! CXO, Founder ITSM Academy ?? #ILoveMyTeam
2 年It's really going to be a great experience (see what I did there ?? ) I'm really looking forward to connecting with everyone and hearing how far people have come since our first delivery of the Essence of Experience class at SMWorld 2019. ?? ?? ??
CEO | Writer | Industry Analyst | Mentor
2 年Thanks, Alan. I’m looking forward to the conference and sharing the power of experience with others.
DEX Evangelist | Coach | Leadership | Customer Experience | Community
2 年Great piece Alan, excited to be on this journey with you as we all continue to evangelize putting people at the heart of digital experiences.
COO at BP Gurus | SDI Representative for Latin America | Speaker | ITIL Ambassador
2 年Thanks Alan very looking forward to see you at #HDISupportWorldLive let's promote the generation of real experiences and wow moments!