How Veronica’s ITIL Certification Inspired Her Team and Transformed Her Career

Certifications can be about so much more than boosting your resume—they can unlock new opportunities, break barriers, and inspire others to dream bigger.

Meet Veronica Parham-Dudley , whose journey with ITIL certification didn’t just open doors for her—it created a ripple effect of growth and inspiration for her entire team at Elentic .

A Leap into the Unknown

Veronica Parham-Dudley’s career has been anything but ordinary. After 30 years of government service as a Chief Nurse and Administrator, she made a bold move into the IT world with Elentic. While her clinical expertise was unmatched, IT was uncharted territory.

"I was stepping into a team full of engineers and project managers—speaking a completely different language," Roni recalls. But instead of feeling out of place, she embraced the challenge.

When her team leader suggested pursuing ITIL certification, Roni didn’t hesitate. “I love learning, and I saw this as an opportunity to grow,” she says. With determination, she tackled the rigorous training and passed the exam on her first try—a feat not many achieve.

Bridging the Gap and Building Bridges

With her new certification, Roni became a force of connection between technical and clinical teams. She brought her deep understanding of patient care to the table, helping engineers see their work through the eyes of end-users.

"When a nurse or doctor turns on their computer, they don’t care about the technical jargon—they just need it to work flawlessly for their patients," Roni explains. Her ability to translate complex IT processes into relatable, real-world impacts made her an invaluable asset to the team.

But Veronica didn’t stop there. She used her certification to streamline problem-solving processes and empowered her team to think critically and collaboratively.

An Inspiring Leader

Veronica’s success didn’t just transform her role—it inspired her team. Seeing her take on the challenge of ITIL certification and excel motivated her colleagues to pursue their own professional development.

"She’s proof that it’s never too late to learn something new and make a real difference," says one team member.

For Veronica, the true reward isn’t just her personal growth—it’s the ripple effect her journey has had on others. “If I can inspire someone to step out of their comfort zone and grow, then I’ve done my job,” she shares.

The Elentic Edge

Veronica credits Elentic’s culture of growth and support for her success. “At Elentic, you're part of a team that believes in your potential,” she says.

Led by Lay Taylor and Keith F. , Elentic fosters a culture where professional development is encouraged and celebrated.

"They give you the tools, the encouragement, and the belief that you can achieve anything," Veronica explains.

The Takeaway

Veronica’s story is a testament to the power of courage, curiosity, and a little support from a great team. Her journey to ITIL certification didn’t just change her own career—it set an example of leadership, resilience, and continuous learning for everyone around her.

What’s the next step in your growth journey? Whether it’s earning a certification, learning a new skill, or mentoring a teammate, remember: your courage can inspire others.

Ready to join a team that empowers you to grow and lead? Connect with Elentic and let’s build something extraordinary together.