How to Use ChatBots in Recruitment

As technology continues to evolve, many companies are turning to chatbots to streamline their recruitment process. Chatbots are computer programs designed to mimic human conversation and can be used to interact with candidates, answer their questions, and even screen them before they get to the interview stage. Here are some tips on how to best use chatbots in recruitment.

Integrate ChatBots into your existing recruitment process

Chatbots work best when they are integrated into your existing recruitment process. This means that they should be able to interact with candidates seamlessly, just like a human recruiter would. For example, you could use chatbots to pre-screen candidates by asking them basic questions about their experience and qualifications. If they meet your requirements, the chatbot could then schedule an interview with a human recruiter. 

Personalise the ChatBot experience

It’s important to remember that candidates want to feel like they are being heard and valued. To achieve this, you should personalise your chatbot experience as much as possible. Use the candidate’s name throughout the conversation, and tailor your responses to their specific questions and concerns. This will help candidates feel more engaged and invested in the recruitment process.

Use ChatBots for routine tasks

Chatbots are great at handling routine tasks that would otherwise take up a lot of a recruiter’s time. For example, you could use a chatbot to send follow-up emails to candidates, answer frequently asked questions, and even schedule interviews. This frees up recruiters to focus on more complex tasks, such as assessing a candidate’s soft skills or cultural fit.

Mobile technology can also help you automate your recruitment process, saving you time and money and allow you to get back to what you do best – getting more qualified candidates! At Rocket Recruitment we create recruitment software you can’t live without, helping you save more time and place more candidates. Find out more about what we do here!

Ensure the ChatBot is user-friendly

One of the biggest challenges with chatbots is ensuring they are user-friendly. Candidates may become frustrated if they can’t understand the chatbot’s responses, or if the chatbot isn’t able to answer their questions adequately. To avoid this, make sure your chatbot is easy to use and understand. Use clear language and avoid technical jargon. Test the chatbot extensively before rolling it out to candidates.

Provide a human backup

Did you know, chatbots handle almost 70% of chats from start to finish? While chatbots can be incredibly useful in the recruitment process, they should never completely replace human recruiters. Candidates may have complex questions or concerns that a chatbot simply can’t address. To avoid losing potentially strong candidates, make sure there is a human backup available if the chatbot is unable to help. This could be a live chat feature or a phone number that candidates can call for additional support.

The average satisfaction rate of bot-only chats is nearly 90% which shows that this is something recruiters should implement within their screening processes. It can reduce time wasted and to allow you to only speak with qualifying candidates. Some examples of commonly used ChatBots are LivePerson, Drift and Intercom which all can all help in communicating with candidates. If you follow this guide when you use a chatbot for your agency, you really can’t go wrong.