How Upgrading OpenText Exstream Can Transform Your Customer Communications?

In today’s competitive business landscape, personalised, timely, and relevant communication is key to building strong customer relationships. Upgrading to the latest version of OpenText Exstream, a powerful customer communication management (CCM) solution, can revolutionize how businesses interact with their customers. Here are several ways the upgrade can transform customer communications:

1. Enhanced Personalization and Targeting?

The upgraded OpenText Exstream offers improved data integration capabilities, enabling businesses to personalize communications more effectively. By leveraging customer data from various sources, you can deliver hyper-relevant messages across multiple channels, increasing engagement and response rates.

2. Omnichannel Delivery?

The latest version provides seamless omnichannel communication, allowing you to reach customers through their preferred channels—whether it’s email, SMS, print, or social media. This flexibility ensures a consistent and unified customer experience across platforms.

?Bentech?can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

3. Improved Document Design and Usability?

Upgraded design tools make it easier to create visually compelling and intuitive documents. With enhanced drag-and-drop functionality and pre-built templates, teams can quickly produce high-quality communications that capture customer attention.

?4. Faster Time-to-Market?

With its streamlined workflows and automation features, OpenText Exstream enables faster time-to-market for communication campaigns. Automation reduces manual effort, minimizes errors, and accelerates the delivery of critical customer communications.

5. Regulatory Compliance and Security?

OpenText Exstream’s advanced compliance tools help ensure that all communications meet regulatory standards, reducing the risk of legal issues. It also offers robust security features to safeguard sensitive customer information, enhancing trust.

?6. Analytics and Reporting?

The upgraded platform provides enhanced analytics and reporting capabilities, allowing businesses to track communication performance in real-time. This data-driven approach helps optimize future campaigns and improve customer engagement.

By upgrading to the latest version of OpenText Exstream, businesses can deliver more personalized, timely, and effective communications that drive customer satisfaction and loyalty.

Get Exstream with Bentech

Bentech can provide you with the expertise needed to help you quickly see positive results. In a dialogue with?Bentech, you get suggestions for solutions designed according to your specific goals using industry-leading tools.

Find out how your organization can use Self-Service to automate and simplify the composition and distribution of your business documents. Contact us at?[email protected]?.We’ll start by identifying your challenges and goals so that you are on your way to getting a cost-effective solution that’s right for your needs.

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