How to Update or Modify Headers and Templates in the DLT Portal

If your business communicates with customers via SMS, you're likely using a Distributed Ledger Technology (DLT) portal. The DLT portal is a platform that helps businesses register their SMS headers and templates to comply with regulations set by the Telecom Regulatory Authority of India (TRAI).

Headers are the sender IDs used in SMS communication, while templates are the predefined formats of messages sent to customers.

In this guide, we will walk you through how to update or modify headers and templates in the DLT portal. Whether you're a beginner or new to the DLT portal, this step-by-step guide will help you navigate it easily.

What is the DLT Portal?

The DLT portal is an online platform introduced by TRAI to regulate SMS communication in India. It ensures transparency and prevents spam by allowing businesses to register and authenticate their headers and templates. This ensures that all communication is compliant with the rules, making your SMS marketing or customer communication more reliable and trustworthy.

Why Do You Need to Update Headers and Templates?

When you send SMS messages to customers, you must ensure that they are clear and not spammy. By registering and modifying your headers and templates, you can:

• Ensure compliance with TRAI’s regulations.
• Avoid penalties for non-compliance.
• Maintain a clean, professional communication channel with your customers.
• Improve your message deliverability by using approved templates and headers.

How to Update Headers in the DLT Portal

Headers are the sender IDs that appear on customers' phones when they receive your SMS. These need to be registered in the DLT portal. If you need to update or modify them, follow these steps:

Step 1: Log in to the DLT Portal

• Open the DLT portal website.
• Enter your username and password.
• Click on Login.

Step 2: Access the ‘Headers’ Section

• Once logged in, look for the Header Registration section on the dashboard.
• This section allows you to view all your registered headers.

Step 3: Modify or Add a New Header

• To modify an existing header, click on the Edit button next to the header you want to update.
• To add a new header, click the Add Header button.
• Enter the new sender ID (maximum 6 characters, alphanumeric).
• Ensure the sender ID complies with TRAI’s rules.
• Click Submit to save your changes.

Step 4: Verification

• After submitting, the DLT portal will verify the header. This process may take some time.
• Once the header is approved, it will be updated and ready for use.

Step 5: Review the Changes

• Go back to the Header Registration section to confirm that your changes have been applied successfully.

How to Modify Templates in the DLT Portal

Templates are predefined messages that businesses use to send SMS content to customers. These templates need to be registered in the DLT portal for approval.

Step 1: Log in to the DLT Portal

• As before, use your username and password to log in.

Step 2: Access the ‘Template Management’ Section

• From the dashboard, navigate to the Template Management or Template Registration section.

Step 3: Modify or Add a New Template

• To modify an existing template, click on the Edit button next to the template.
• To add a new template, click on Add Template.
• Enter the Template Name, Content, and select the Header associated with the template. Ensure the message content adheres to TRAI’s guidelines, such as including an opt-out option for marketing messages. Be clear and concise with your message.
• Once you’ve filled in the details, click Submit.

Step 4: Approval Process

• After submission, the template will undergo a review process by the DLT portal.
• The approval process may take a few hours or up to 48 hours.

Step 5: Review the Template Status

• After your template is approved, go back to the Template Management section.
• You will see the updated or new template listed there, and it will be available for use in your SMS campaigns.

Updating or modifying headers and templates in the DLT portal is an essential process for businesses that use SMS to communicate with customers.

By following this guide, you can easily make changes to your headers and templates, ensuring that your communication is compliant with TRAI's regulations and delivers a professional experience for your customers.

Remember to regularly check the DLT portal for updates or re-approvals and always ensure that your templates adhere to the latest guidelines. Contact MySMSMantra for more info on updating and Modifying Headers and Templates.

FAQs

How long does it take for my header or template to be approved?

The approval process can take anywhere from a few hours to 48 hours. It depends on the DLT portal’s workload and whether there are any issues with your registration or submission.

Can I use the same header for multiple templates?

Yes, you can use the same header across multiple templates. However, you must ensure that each template's content is compliant with TRAI's regulations.

What should I do if my header or template is rejected?

If your header or template is rejected, review the reason for rejection provided by the DLT portal. Make necessary changes to comply with TRAI’s guidelines and resubmit it for approval.