How United Techno's Salesforce Solutions Improve Your Customer Service Operations

Running a business is a delicate art of balancing multiple components. The compelling questions that businesses deal with include:

• How to increase revenue?
• How to reduce costs incurred?
• How to sustain a favorable customer experience?

The answers are easier to find only when the available data is comprehensive, insightful, and simplified but “on average, between 60% and 73% of all data within an enterprise goes unused for analytics.” However, there are straightforward ways to enable your organization to go to the next level.??

Significance of a Robust Customer Service Strategy

Customer service is the collective of activities that an organization executes to assist customers. These operations impact every aspect of a business, and improvement goes a long way. With an appropriate strategy, businesses can:

• Ensure Customer Satisfaction & Retention - A wholesome view of the customers provides more ways to make them feel cherished.
• Revenue Growth - Analysis of customer purchase patterns and history enables businesses to identify opportunities for cross-selling and up-selling.
• Cost Savings - Utilizing data-driven mechanisms leads to businesses identify the repetitive tasks to be automated.

Improve Your Customer Service Operations with Salesforce Features Curated by United Techno

Several customer service organizations need assistance in making informed customer decisions owing to a scarcity of relevant and timely data. As Steve Jobs, former CEO of Apple, appropriately pointed out: “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” Ways to improve the situation include:

Utilize Data to Improve Overall Productivity of the Service Agents

Service Cloud is a Salesforce tool, with a primary focus on improving service agents’ productivity. Agents get ready access to customer information such as contact details, account histories, and case specifics. Several features like “Case Escalation” and “Knowledge Base” give instant access to a simplified customer database to resolve issues faster.

Holistic Customer View with Telephony Systems Integration

Businesses can avail of various customer service resources on Service Cloud to connect with their consumers, including phone, email, chat, and social media platforms. The seamless telephony integration delivers a unified customer service experience across all channels. Additional features let businesses manage call center operations such as call routing, monitoring, and recording.?

Personalize Customer Service Calls

Salesforce Service Cloud is a singular platform managing customer interactions, for organizations to provide a consistent experience across all channels. Organizations become capable of routing calls more efficiently, tracking SLAs, and evaluating agent performance. Services like automatically logging calls and recording notes are included too for faster issue resolution.?

Why Choose United Techno as Your Salesforce Partner

Customer service is one of the key pillars in shaping your brand’s customer perception. United Techno’s Salesforce experts enable businesses to get it right and unlock the complete potential of the available enterprise data.??

Get the right tools today and add to the productivity of your customer service operations. Introduce the power of automation with our Salesforce consultation and implement exceptional features for your business and revenue growth.