How to transform your equipment dealership from a box mover to a solution provider

Great technicians are crucial for every equipment dealer, and as the frontline of the service department, they need to be connected even when they're in areas without internet or phone coverage. Service Managers also need to schedule service routes and send information to technicians on the field.

This post will discuss how a specialized software solution for equipment dealers can support Service Managers to better manage their teams.

SHARE SERVICE INFORMATION VIA CUSTOMER PORTAL

Customers like to track their service history, request a field or shop service appointment, update their equipment fleet (both captive and competitive), and even order parts directly from your website or pass through to an OEM. Informative dashboards allow customers to review rental equipment, giving them deep insight into cost basis and equipment utilization.

PREVENT UNPLANNED DOWNTIME WITH PREDICTIVE MAINTENANCE

To prevent downtime, you need to combine artificial intelligence, historical service tracking, and real-time field monitoring via equipment sensors to predict the failure of any components. Then, the Service Manager can contact the customer and schedule preventative maintenance. So they can optimise warranty and maintenance contracts, provide peace of mind and insurance against unplanned downtimes, and set yourself apart from the competition with deeper, more dedicated customer relationships.

Why do Service Managers choose NAXT?

With NAXT, you can expect service made simple. NAXT provides a seamless experience with flexibility, adaptability, and a full-service solution, from field service to business intelligence reports to help you before, during, and after every call:

• Smarter, faster service: Create custom jobs or use one of 700+ built-in processes to utilize a working service solution from day one. Track data from sales, service, rentals, and parts and use data in the Business Intelligence reports to find areas of improvement.
• Automatically track warranties: With equipment tracking down to the details, NAXT will help you service, repair, and replace components under warranty with the click of a button.
• Field service made easy: Field technicians can use NAXT to track timesheets, order parts, and even plan routes via integrated GPS data. Schedule repairs, send service reports, and receive signatures before syncing online with the cloud.
• Seize new business opportunities: NAXT can utilize Microsoft Azure to find items delivered or sold to past customers. With system notification, parts clerks can recommend appropriate items for customers, and with one click, a sales order is created and ready to be invoiced.
• Equipment insights: Generate periodic maintenance plans and schedule repairs within the availability of service technicians. Keep up with maintenance and deepen the customer relationship with timely service and professionalism.
• Manage parts: Individually track specific parts and components to prevent problems before they occur. Receive pricing data for parts automatically, and find new business opportunities to sell replacement components.

To learn more, visit our website at www.naxtsolution.com and watch the latest webinar recording on Service Management for equipment dealers.