How to Track Onboarding Success in 2023
Good onboarding is measurable
Onboarding makes or breaks the seller experience and defines initial levels of brand loyalty. It sets sellers up for success or failure. But, how are you measuring the effectiveness of your onboarding?
Why is good onboarding so important?
- It sets people up for success
- It instills confidence
- It generates early wins
- It cultivates a learning mindset
- It frees up leaders to support on a more personalized level
- Ultimately, it improves outcomes, which reduces churn
How do you know if your Onboarding is Working
You can’t improve what you can’t measure
Good onboarding reduces churn and sets sellers up for success. But, if you can’t measure that success then how do you know whether your onboarding is actively supporting your organization’s goals?
For 2023, companies that can measure the success of their onboarding and actively pivot to make adjustments and improvements based on unique onboarding requirements will be the ones who see their churn rate reduce, happiness increase and salesforce productivity boom.
The Lifecycle of Onboarding
A good onboarding system goes beyond learning, it also acts as a guide to your sellers. The journey your seller goes on should be carefully mapped to:
- Mitigate insecurity and/or disengagement
- Celebrate moments of success
- Focus on one outcome at a time
- Deliver the right learning at the right time
- Bring back information at the right time
- Nudge with learning and re-learning triggers
- Share advanced knowledge when they’re ready
Companies that invest in smart onboarding will have an advantage over competitors because of the ability to predict and mitigate churn based on their lifecycle journey.
To find out more about the Evolution of Onboarding solutions check out this report ?
Find out more about the trends shaping social selling in 2023.
- Field Retention ??
- Onboarding ??
- Happiness ??
