How Thank You's are a Must... (sorry is for the birds......)

Your Thank You's... appreciate your time...glad you were able to find space for us to connect..! That's Correct. You as the sales professional should always make a point to be courteous and polite. A roll-over never; of course, still work should expound the sense of care - genuine - for those that solutions are sought while maintaining the professional stance of qualifying or simple keeping the “ears-perked” on how else to serve = solve a problem,? find a solution to ‘suggest’ something for an already-on-board client, create a? new agreement, perhaps. Meanwhile, timeliness to the minute, polite from open to close and forward. The worst experience is getting involved with a company representative (sales person) then see a demeanor shift after agreements are signed or persona portrayed completely different the second time of going into an establishment or meeting with a company now servicing you.?

The rapport, the going-the-extra-mile will be a simple part of your repertoire. Sorry’s from ‘us’ should never occur because as sales professionals complete mindfulness toward clients and customers occur as a natural extension. Besides, a sorry is usually below the radar of empathy. Sorry is sympathy typically aimed at our own lack of awareness for genuine foresight of empathy in action.?

Lets skip to the more critical area in response and perspective of the sales professional geared at other professionals on the team. Ownership is important here. Humbleness. Have you ever heard a sales person walk out of a meeting or get off a call with a perfect excuse on what the “other-person” didn't buy? The “other-person” is blamed rather than a confident swallow of admission: “Couldn't Get Em”. I tried,? there was something I missed. Sometimes this type of seller will even blame the AC/Account Opener if a two-step sale process. Or perhaps point a finger at fulfillment for having caused poor reputation management which leaves less than “five-star-ratings” scattered around the internet. Maybe a point of finger at the company as a whole instead of breezing past an objection and closing. Yes, the deal, the agreement, the continuity to add more value.

Back to the client: salespeople should never say: sorry I am late..the XYZ..caused… - sorry that happened (poor experience with the company or other rep) instead of “let's get to the bottom of it”. Please share with me what's going on… followed by authentic listening and a mind to continue the sales person within. Yes, the solution to fix and mend situations should always come with the mindset for selling, a referral, an angle bonded by sincerity to be there for each person. Sure, it may seem paradoxical yet the main purpose is to help others as the forefront of each action you take with mindfulness of long-term continuity or an immediate sales sequence on the same day should be an appropriate window to provide value for monetary exchange. Real. Never phoney service just for your purpose to get something back. True sales people give and in return we earn trust of others and they give us money or recommend a new account that pays.?

When deals unravel and we can't close we admit it; the real profession claims the mistake and some of us will take the weekend, some books and notebook to discover what happened. Where the disconnect occurred. Positive directions are self administered as opposed to being sorry. Sorry is for the birds.?\

Yes, thankfulness should always be the premise when we get a new account or referral. New leads or sales appointments “lost” should too ring the appreciation of gratefulness of the opportunity and lesson even if the results are less than desired. However, when set correctly on the front most of the time, a very high closing ratio should occur since a real sales process by professionals happens very early in the selling.

When an appropriate qualification is beyond the time it takes or not a fit there is no need for apology to self or others while moving to a new sequins by the careful? craft of? letting go and moving to a more suitable opportunity to create.With that said it is still okay to get a referral and reflect momentarily if a “missed opportunity” was an unusual misstep while moving directly to new action of intended results. A new account.

Because you are a sales professional of high rank never is being pushy or apologetic part of who you are whether with prospects or those on your side of the selling process (sales peers, co-workers in fulfillment; the team-company as a whole.?

(by the way - check it out if you have yet to do so: https://www.amazon.com/dp/B0DLZ27XWR

NicholasCarter's ABCDirectSales