HOW TECHNOLOGY IS CONVENIENTLY MEETING ALL YOUR INSURANCE NEEDS

The COVID-19 pandemic fundamentally altered life and businesses as we knew it. The pandemic brought about new norms such as physical distancing which meant that us as the insurers and you as our customers, had to embrace going digital. The 2020 Annual Report by Association of Kenya Insurers (AKI) noted that one of the key areas of focus post-COVID was digital transformation with a need to improve end-to-end process efficiencies, enable customer or agent digital capabilities, respond to changes in buying behaviours, drive new technology and data ecosystem partnerships, and adapt to changes in working models.

At Kenya Orient Insurance Limited, our mission is to create a better place for our customers to do business. We are always innovating to improve our services and to ensure we provide excellent customer service. As such, we have embraced insurtech, the use of technology to improve business processes, efficiency, and customer experience.?

Here are the ways we are using insurtech to improve your experience and interaction with our products and services;

Accessing our products and services remotely

You can easily access our products and services online. We have developed an Enterprise Resource Planning (ERP) System integrated within our site to optimize our operations and to improve your overall experience.

You can easily fill an online form or submit a request on our website to receive quoting solutions, renew and purchase policies and report claims. These online forms are customized to each product and service with clear explanations on the information needed to be filled and documents to be uploaded. Once submitted, you can access customized solutions and personalized services based on what you are looking for.

Convenient Payment Solutions

We have integrated different payment solutions to our systems. Payment can easily be made using a variety of solutions like mobile money and from your bank account. This offers you the convenience of paying from anywhere. The payments made are secured and you receive confirmation messages to confirm payment and for your financial records.

Download your insurance certificates

Once you have paid for your insurance, you can easily download the insurance certificates and display them when required. It is essential to always ensure that you provide accurate information/documents to underwrite the policy and process your claim. Any queries and issues can easily be handled by our team of experts and professionals who are dedicated to provide warm, welcoming and professional services to you.

Improved customer service

We understand that sometimes the information used in the insurance industry can be technical and as such, we have used simple and easily understandable terms to explain our products on our online platforms. However, in case you have further queries or fail to find a product or service, you can easily chat with a customer service officer through our website or through a digital chatbot assistant on WhatsApp and Facebook, and we will be able to respond to you as soon as possible.

We continue to be guided by our values of excellence, integrity, innovation, team work and being customer driven to create solutions that match your evolving needs and expectations. As such, we value you as our customers and we always strive to ensure you receive excellent service with distinction. Our Customer Service Contact Center is always available to address all your needs. Get in touch with us today for all your insurance needs.

You can also reach us on: [email protected] or 0719 042 000 & 020 296 2000