How to Succeed at Conflict Management

Conflict management is one of the biggest opportunities for Leaders.?A recent HBR study concluded that the four main triggers of professional conflicts are:

1.????? Communication differences (39%)

2.????? Unclear expectations (22%)

3.????? Unreasonable time constraints (16%)

4.????? Unclear performance standards (14%)

90% of this can be mitigated by implementing the following solutions (by corresponding number):

1.????? Implement clear channels of communication: Use video call if facing sensitive topics or a situation high with the possibility of misinterpretation. Do not rely on non-verbal cues, especially with the dominance of digital communication.? Picking the wrong social media tool and digital misinterpretation by the recipient can cause significant misunderstanding.?

2.????? Match expectations: Both to the work your team does and your firm’s larger mission.? Make the individual performances a catalyst for the achievement of the company’s goals.

3.????? Delegate and check in: Review your team’s time and energy spends periodically.

4.????? Clarify role expectations: Be transparent, ask for input and make sure your team mutually accepts their duties.

Not all conflict is bad – the key is to remove “unproductive conflict” from your plate using these action steps.

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