How Standard Chartered designed an exceptional Employee Experience

We have been able to conclusively prove that where we have evidence of higher employee experience it has resulted in higher client experience

How do you define and develop the culture required to deliver on your organisation's purpose? How do you co-create the employee experience with employees? And how do you measure the impact to ensure that you're on the right track?

My guest on today's episode of the podcast is Tanuj Kapilashrami and she's tackled all of these challenges in her role as Group Head of HR at Standard Chartered Bank and also ensured that HR has taken the lead role in driving employee experience throughout the bank.

You can listen by clicking the image below or by visiting the podcast website here.

In our conversation Tanuj and I discuss:

• How the CHRO partners successfully with the CEO and executive team
• How employees helped co-create the people deal at Standard Chartered
• The role HR has taken to drive employee experience throughout the Bank
• The emerging skills required in HR
• We look into the crystal ball like we do with all our guests on the podcast and ponder what the role of HR will be in 2025

This episode is a must listen for everyone in HR particularly those involved in business and HR transformation as well as those leading efforts in employee experience, people analytics and other leadership roles within the function.

Support for this podcast is brought to you by Perceptyx to learn more, visit perceptyx.com.

LISTEN TO THE PODCAST

To listen to the Podcast and read the transcript of my interview with Tanuj, head over to myHRfuture by clicking on this link: Designing an Exceptional Employee Experience.

WATCH THE VIDEOS

As well as the podcast, there are a couple of videos available on the myHRfuture YouTube channel highlighting two of the topics Tanuj and I covered in our conversation.

Firstly, Tanuj describes: Employee Experience at Standard Chartered Bank

Then Tanuj tackles the question I ask all my guests on the show: What will be the role of HR in 2025?

A SMALL FAVOUR

If you enjoyed listening to and watching the discussion with Tanuj, I'd be grateful if you could take the following steps:

1. Please subscribe to the Digital HR Leaders podcast and weekly newsletter to make sure you don’t miss an episode.
2. Please take the time to rate the show on iTunes. We rely on your feedback and support to make the podcast, so this is very helpful!
3. Who would you like to see me interview in future episodes? Let me know in the comments below.
4. Lastly, don’t forget to share on social media with your friends and colleagues, your support is always greatly appreciated!

THANK YOU

A huge thank you to Tanuj for sharing her time and expertise. You can connect with Tanuj on LinkedIn.

Thanks also to Ian Bailie, Manpreet Randhawa and the myHRfuture team, and last but not least to Perceptyx for sponsoring Series 4 of the Digital HR Leaders podcast and video series.

After a one week break, we'll return for Series 5 on 12th November where my guest will be John Boudreau. So you certainly won't want to miss that one.

CATCH UP WITH ALL THE FIRST 25 EPISODES OF THE DIGITAL HR LEADERS PODCAST

If you haven't listened to some of the other episodes of the Digital HR Leaders Podcast, you can catch up now by clicking on the links below:

• EP 25: Julie Digby - How HR Drives Transformation and Org Design at Mars
• EP 24: RJ Milnor - How McKesson uses ONA to identify what drives high performance in sales
• EP 23: Rupert Morrison - Rethinking Workforce Planning & Organisation Design
• EP 22: Dawn Klinghoffer - The Evolution of People Analytics at Microsoft
• EP 21: John Boudreau - Reinventing Jobs: The Future of Work and it's impact on HR
• EP 20: Tanuj Kapilashrami - How Standard Chartered designed an exceptional Employee Experience
• EP 19: Anna Tavis: What is Agile HR and how are companies adopting it?
• EP 18: Sarah Johnson: How to use employee surveys to create strategic value
• EP 17: Leena Nair - How HR drives business value at Unilever
• EP 16: Keith McNulty - HR 3.0: more data driven, more agile and more business focused
• EP 15: Jason Corsello - The Shift From HR Tech to Work Tech
• EP 14: Jill Larsen - How does the CHRO successfully partner with the CEO
• EP 13: Frida Polli - How AI and Behavioural Science can reduce bias in recruiting
• EP 12: Ian O'Keefe - The Workforce Analytics journey at JP Morgan Chase
• EP 11: Dave Ulrich - The role of HR in the Digital Age
• EP 10: Jordan Pettman - How Nestlé uses People Analytics to measure Gender Pay Gap and Equity
• EP 9: Catalina Schveninger - The Evolution of Corporate Learning at Vodafone
• EP 8: Richard Collins - How is Automation, AI and Analytics changing recruiting?
• EP 7: Katarina Berg - Spotify's CHRO on Leading HR in a digital world
• EP 6: Nick Holley - How HR can become more business relevant 
• EP 5: Eden Britt - How to build a People Analytics team in a global organisation | The People Analytics journey at HSBC 
• EP 4: Yvette Cameron - How Blockchain will disrupt the Future of Work and HR Technology 
• EP 3: Didier Elzinga - How to Create a Culture First Company 
• EP 2: Edward Houghton - The Head of Research at the CIPD on Driving Business Performance with People Data 
• EP 1: Sharon Doherty - How to transform HR to be more digital and building a culture of diversity

PRESS PLAY ON YOUR CAREER: JOIN THE myHRfuture ONLINE ACADEMY

Watch. Listen. Learn. Succeed. All in one collaborative space. Access bitesized learning content to help you build knowledge in skills such as People Analytics, Digital HR and HR Technology, Design Thinking and Workforce Planning. Get 12 months of unlimited access to all of the content on myHRfuture for one amazing low price. Includes the brand new course by Dave Ulrich on HRBP 2.0: The Data-Driven and Digital HR Business Partner.

______________________________________________________________________

ABOUT THE AUTHOR

David is a globally respected writer, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work. As an Executive Director at Insight222, he helps global organisations create more cultural and economic value through the wise and ethical use of people data and analytics. Prior to joining Insight222 and taking up a board advisor role at TrustSphere, David was the Global Director of People Analytics Solutions at IBM Watson Talent. As such, David has extensive experience in helping organisations embark upon and accelerate their people analytics journeys. 

SEE ME SPEAK AT THESE EVENTS IN 2019

I’ll be chairing and/or speaking about people analytics, data-driven HR and the Nine Dimensions for Excellence in People Analytics model at the following events until the end of 2019. 

• 4-6 Nov - HR Summit & Expo, Dubai
• 13-14 Nov - The People Analytics Program Peer Meeting (hosted by ABN AMRO), Amsterdam (for Insight222 clients only)