How to Spot Credit Union Employees vs. Bank Employees by Skills

Credit unions and banks both play essential roles in the financial industry, but their employees often possess distinct qualities and skills that set them apart. If you're looking to hire candidates for your credit union, it's crucial to identify these differentiating skills to ensure you're bringing the right people on board. Here are some skills that separate credit union employees from bank employees and how to spot them in candidates:

1. Member-Centric Approach: Credit union employees tend to prioritize members' financial well-being over profits. Look for candidates who emphasize building strong, long-term member relationships, demonstrate empathy, and show a genuine interest in helping others achieve their financial goals.
2. Community Engagement: Credit unions often have deep ties to their local communities. Seek candidates who are actively involved in community service or have a demonstrated commitment to supporting local initiatives, as they are likely to align with your credit union's values.
3. Adaptability: Credit unions may have a smaller staff and fewer resources than banks. Look for candidates who are adaptable and can wear multiple hats when needed, showing a willingness to learn and take on new responsibilities.
4. Collaboration: Credit union employees often work closely as a team. Look for candidates who can effectively collaborate with colleagues, as well as communicate and share information to ensure members receive consistent and comprehensive service.
5. Financial Counseling Skills: Credit unions often focus on providing financial education and counseling. Seek candidates with a background in financial planning, or those who show a strong aptitude for helping members make informed financial decisions.
6. Ethical Values: Credit unions typically emphasize ethical behavior and transparency. During interviews, ask candidates about their ethical decision-making and their willingness to uphold high ethical standards in the workplace.
7. Tech-Savviness: As the financial industry evolves, credit unions need employees who can adapt to digital advancements. Look for candidates who are comfortable with technology and eager to learn about new digital banking tools and platforms.
8. Communication Skills: Effective communication is crucial in a credit union, both with members and among staff. Evaluate candidates' interpersonal and written communication skills, as well as their ability to explain complex financial concepts in a clear and understandable manner.
9. Commitment to Learning: Credit union employees often need to stay updated on industry regulations and financial products. Inquire about a candidate's commitment to ongoing learning, such as pursuing relevant certifications or attending industry seminars.

To spot these skills in candidates, use behavior-based interview questions and scenarios that reflect credit union values and challenges. Additionally, consider involving current credit union employees in the hiring process to get their input on candidates' fit within the organization.

By identifying these key skills and qualities in potential hires, you can ensure that your credit union continues to thrive and provide exceptional service to its members.