How to speedup decisions and reduce bottlenecks

Question: What do these bottles all have in common?

Answer: The bottleneck is usually at the top.

Insight: It’s the same for organisations too!

Solution: It doesn’t need to be like this. Managers who trust their people to make important decisions close to the customer speedup decisions, build resilience and create customer intimacy that few can imitate. In many organisations nearly all important decisions are made by top management. When we examine these decisions we find nearly all of them can be pushed down to the frontline close to the customer.

Bruce Holland is the author of the book: Cracking Great Leaders Liberate Human Energy at Work and the supporting Program designed for other consultants who don’t have the skills or time to develop their own intellectual property to help their clients develop organisational genius and strengthen their human energy fields.