How To Solve Your Retail Training Problems

You recently updated the procedures in your retail store, and you need to train your employees on the changes. Should you pull one associate from each department and risk being understaffed during an onslaught of customers? One of your sales reps is about to clock out. Do you ask them to stay longer? Will your employees even remember what you teach them??

If you keep hitting roadblocks when building a training program for your retail employees, it’s time to change your strategy. Here are a few proven solutions for the most common problems you might encounter.

Problem 1: Scheduling

Unlike your corporate counterparts with a 9 to 5 weekday schedule, your retail business stays open every day of the week. As a result, your employees work different shifts and days, making it nearly impossible to assemble your entire staff at one time. Plus, due to the nature of retail sales, you can’t pull every employee from the sales floor during business hours. Training every employee often takes weeks, which is far too long if you need to implement changes immediately.

How To Fix It

Instead of interrupting your retail employees’ workday for an in-person training program, why not let them work at their own pace during natural breaks in their day? With the Vizual Trainer app from FLX Systems, your employees can use their mobile devices during slow periods on the floor to complete quick, interactive training courses. All you have to do is upload your training video, add custom overlays, send the course to your employees, and track their progress.?

Problem 2: Information Retention?

Have you ever spent hours creating a thorough training course for your employees, only for them to forget nearly everything within a few days? You can make your employees take a class, but you can’t force them to remember the information you teach. When workers don’t retain information, they can’t apply their new knowledge to their roles. Your staff may end up doing something unsafe or even illegal, like failing to keep a customer’s credit card information private.?

How To Fix It

When employees feel like active participants in their training program, they’re more likely to remember what they learned. With Vizual Trainer, you can turn your static training videos into interactive experiences by adding quizzes, external links, PDF documents, and other helpful information to the video screen. Additionally, if employees do forget essential information from their training program, they don’t have to guess the right thing to do. Instead, they can quickly pull out their phone and reference your procedures and training documents.

Problem 3: Lack of Customization

Every person in your organization has unique training needs. Your cashiers don’t need to learn the same information as your retail sales representatives, and every staff member learns in their own way. If you only have one training video to show every employee, you can’t address their individual needs.?

How To Fix It

Creating a custom training video for every employee at your company would take months and drain your bank account. Luckily, with Vizual Trainer, you can take a single video and turn it into a custom experience using video overlays. You can add tailored quizzes and supplemental information for different departments and track employees’ answers to see who needs additional training.?

Vizual Trainer Is Your All-in-One Solution

Whether you’re teaching your sales reps how to pitch your newest product or educating your entire staff on emergency procedures, creating engaging and memorable training materials is a challenge. Plus, with your employees’ hectic schedules and busy workdays, it’s hard to find a few minutes to have a short conversation, let alone teach an entire 30-minute training session. You need a solution that works with your employees’ schedules, not against them.?

At FLX Systems, we created Vizual Trainer as an all-in-one training solution for deskless workers. Your retail employees can take charge of their own training journeys and access their training materials when they need extra support on the job floor. Vizual Trainer fits seamlessly into your busy employees’ workdays, because we built the software with them in mind.?

If you’re looking for a better way to train your retail employees, look no further than FLX Systems. Schedule a demo to learn more about Vizual Trainer or schedule a demo to see our technology in action.?