How the situation is handling and get control involving an angry, or unreasonable parent.

The situation about parent handling with greetings and welcoming and when they start screaming or blaming us. After that, it will say with warm and dishonor critic like, “Thank you for your courage and concern.” We need to create a positive and beautiful environment and make a priority. Parent, who gives their children to you with so many hours where they have no control, we need to know that these parents have that fear and anxiety. The thing is anger is the secondary emotion rather fear is primary. Try to identify the main problem of the parent’s anger. Listen to them. Parents see lots of roadblocks to getting involved in their child’s education. Some point to their demanding schedules and say they don’t have extra time to volunteer or even attend school activities, much less get involved in bigger ways. Others reveal how uncomfortable they feel when trying to communicate with school officials, whether that due to language or cultural differences or their past experiences with school. It is really sometimes woeful that parents get too much stressed with school administrator and teachers. But we officials need to understand their feelings as well. Make a parent meeting with their involvement could be helpful for them to trust us when they need to talk to us as well. Why fear, not anger is usually the culprit and how to use that knowledge to calm the parent down. It needs to practice with home ad spouse or other peer or friends with these badly fear we can control. Breath in Breath out and can help the problem to be handled. Emotional creditability where emotion could be manipulated rather than convince credibly. Effectiveness vs. credibility means an argument is logically sound and well supported with strong evidence and reasoning. Emotional Credibility is a more specific problem discussed with a trusted person rather than more general is more dismiss they feel. The more specific or are with your process with the parent the more control they feel and the more control they feel they will calm down. This credibility can help to calm down and let them think that administrator and parents are partners for better growth of their child. When administrators need to say something must be careful with words and speak very carefully with positioning. We need to remember we have to train ourselves to talk with parents because it’s a sensitive issue. When words can make inaction mood than what should we do, we can use an emotional crisis or emotional priority. See some examples where showing two scenarios. When call parents for their children bullied at school than what should I say:

A.   Hello Mrs. Rosalina, I am the Principal of this school, and I am very glad to let you know that your daughter is a very remarkable and talented child. And I am so honored and  blessed to have her in my school. I don’t know your daughter Elizabeth tells you anything about some kids in our school. But she faced some challenges with other students, so I think we can make some plan to organize the pattern we faced. Then we can collaborate to win the challenges.

B.    Hello Mrs. Rosalina. I am the Principal of this school, and I am sorry to say that your child is having bullied pretty badly. I do not know how it problem could be solved. But I am sorry to inform you, but I need to talk to you about this issue.

Which one is effective communication with a parent? I believe its number A. Word to a wise. Because here emotional priority comes up with empathy and togetherness with sharing some good words challenges instead of the problem, So, when scenario A mother came to the meeting, she feels comfortable and not to feel threatened — the important things how to deal with parents and their sensible emotion. The parent will be a partner with the administrator for individual challenges than it would more comfortable and collaborate to face these challenges wisely. We should remember if we administrator feels discomfort to others it's being natural they will return it as it is to us.

---Bidita Rahman