High tech won't save healthcare delivery. The students I met from Thomas Jefferson University's hotspotting teams will. Over the past year, these students formed interdisciplinary teams - from population health, pharmacy, occupational therapy, medicine, nursing, others - to meet and help individuals with complex illness and high costs.
It worked. The publications are being written up now. But after meeting with the students, I'm impressed. They got it. Small changes can make a huge difference. For example, they found that patiently teaching someone how to use a colostomy bag can save 16-30 emergency room trips ... per month.
Here's why healthcare delivery needs saving: No one pays for that "patient" teaching time. In fact, it costs a hospital revenue when those individuals do NOT show up at the emergency room. We need payment models where the money saved goes back to the institutions - to the institutions that organize hotspotting teams, or community listening time, or time spent patiently teaching.
You'll meet many of the students in this short video. Listen to what they have to say. They are the frontline of saving healthcare delivery.
Their mentors had the same reaction ... these teams helped experienced clinicians rediscover the joy of helping. Can it prevent burnout?