How to set up a Salesforce Support Desk
Heather Black
Training and Placing Super Salesforce Talent | CEO of Supermums | Salesforce Training and Recruitment | Women In Tech Champion | International Best Selling Author | Golden Hoodie Recipient
Over the next few weeks we are focussing in on the role of a Salesforce Administrator in the run up to?celebrating the launch of our new book 'Become a Super Salesforce Administrator'! We can't wait to share it with you. It will equip you with a clear action plan for managing the four roles and 25 tasks to elevate your career.?
Expert Advice for the Week
In this week's blog we are doing a dive deep into How to set up a Salesforce Support Desk?
Within this blog we explore the importance of setting up a Salesforce Support Desk for users to manage requests, communication and support effectively.
That’s where prioritisation comes in. In our new book, "Become a Super Salesforce Administrator", we talk about the four key roles every admin plays: the Problem Solver, the Innovator, the Data Champion, and the Change Agent.
These roles can help you structure your workload and focus on what really matters.
When you have requests coming in from users from all different directions, it’s time to set up a Salesforce Support Desk to streamline communication and manage your backlog effectively.
Dose of Inspiration - Case Study of the Week
Listen to Claudia's Story?- I paid back the cost of the Salesforce Admin course in the first month of my new job! Claudia, mum of 2 from Brazil, joined the Supermums Salesforce Admin course in 2020 after COVID-19 hit and her role as a Sales Manager at a Software company ended. Thanks to a friend who told her about Salesforce and Supermums, she was able to upskill and has worked fully remotely since, perfect around family life!
Up Coming Courses & Events It's time for a Party!
You are invited to our Book Launch Party on the?10th February - join us in person in London?or virtually fop this special event to learn more about the Become a Super Salesforce Administrator book and hear from some amazing guest speakers. Register here?
Upcoming Training Courses ?
Check out the Salesforce courses we offer:
Looking to start learning today? We?offer a range of on-demand, bite sized Salesforce training via our Udemy Training page.?
Latest Job Vacancies from Supermums Recruitment
To see all of our latest vacancies, visit our Live Jobs page.?
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Have a great week everyone!
From Heather and the Supermums Team