How Service Suite's Appointments Solution Helped Our Dealer Customer In Under 24 Hours

Reliable & Quick Response

While dealers nationwide are still reeling from the recent outages, Solera idenitified the critical need for immediate solutions. We were ready to step in and provide the necessary support to ensure business continuity for our valued customers.

On June 24th, our customer, already utilizing our Service Suite for Pickup & Delivery, reached out to us for help with an appointments tool as their existing system was down. Recognizing the urgency, our team quickly mobilized to implement our Service Suite Appointments solution.

By June 25th, we successfully launched the solution at the dealership and provided comprehensive training, enabling them to start booking appointments right away. This swift action was crucial, as the dealership could not track any upcoming appointments due to the disruption.

Appointments: A Key Component of Service Suite

Appointments is part of Service Suite, a broader, integrated platform designed to enhance the overall customer experience and increase dealership profitability.

Here’s how it works:

• Automated Scheduling: Sophisticated capacity management algorithms guide customer appointment scheduling online or by phone, ensuring balanced daily demand and exceptional service.
• Seamless Integration: Built on a modern platform, Service Suite integrates all communication and transaction processes, from appointment booking to check-in, authorization, payment, and delivery.
• Enhanced Customer Experience: The platform offers two-way texting and payments integration, customizable display capabilities, and OEM recommended maintenance based on VIN/mileage, providing a smooth and efficient customer experience.

A Holistic Approach to Fixed Operations Excellence

The Service Suite doesn’t stop at appointment scheduling. It’s designed to provide an end-to-end service experience that includes:

• Transportation Solutions: Offering home pick-up, loaners, and shuttle services to exceed customer expectations.
• Real-Time Messaging: Connecting with customers in real-time with a single text number across all products and a unified conversation history.
• Streamlined Check-In and Authorization: Automated notifications, easy transportation bookings, and service alerts ensure timely communication and approvals, even when customers are offsite.
• Integrated Payments: Customers can book transportation and pay conveniently, whether they’re at home or in the dealership.

The Result

With Service Suite's Appointments solution, our dealership customer was able to quickly resume tracking and setting appointments, minimizing disruption to their operations. Although it’s still early, the initial feedback has been positive, and they continue to use the solution.

At Solera, we understand the critical nature of keeping your operations running smoothly, especially during challenging times. Our commitment to providing practical solutions and rapid support remains unwavering. We are proud to stand by our partners and help them navigate any obstacle.

For more information on how Service Suite can support your dealership, please read on and reach out . We are here to help.