How to See for Maximum Impact: The Power of Careful Observation
Clarence Cheong
Author of "More Than 100%" | Insightful & Funny | Wielder of Dad-Jokes | MDRT | CFP | DLI | Senior Group Financial Services Director | Podcaster | International Speaker | Woah what a mouthful... Still reading? ??|
Introduction
Have you ever been in a situation where you had to make a split-second decision and wished you had more time to think it through? Whether it's negotiating with a potential client or closing a deal, taking the time to see the situation clearly can be the difference between success and failure.
In this Newsletter, I'll discuss the power of observation and offer some tips on how to see well in any situation.
The Benefits of Careful Observation
Careful observation is a skill that can help you in all areas of life. When you learn to see the world around you with clarity and precision, you open up new possibilities for yourself.
Some of the benefits of careful observation include:
How to Use Your Sight to Better Close Deals
You've heard the saying, "The eyes are the windows to the soul." What you may not know is that they're also the windows to your business.
Whether you're trying to close a deal or build a relationship with a client, careful observation is key. One of the advantages of being in person is that you can see facial expressions and body language that might be hidden in an email or phone call.
Use your sight to take in as much information as possible. Notice what your client is wearing, what their office looks like, and how they react to your suggestions. The more information you have, the better equipped you'll be to close the deal or build that relationship.
The Importance of Nonverbal Communication
You've probably heard the saying, "actions speak louder than words." It's true - nonverbal communication makes up more than 60% of all communication. In fact, studies have shown that people can accurately gage a person's emotions and feelings just by their body language.
This is why it's so important to be aware of your own body language and the body language of the person you're speaking to. Which is why experienced Financial Advisers (or any sales personnel really!) prefer Face to Face meetings with clients, as opposed to Video Conferences. By being aware of these signals, you can make sure your message is coming across loud and clear.
Here are a few tips for reading nonverbal communication:
How to Read Body Language
The next time you're in a meeting or trying to close a deal, take a moment to read your client's body language. It can tell you a lot about how they're feeling and give you clues as to what you should do next.
For example, if someone's arms are crossed, they're likely feeling defensive or closed off. If their feet are pointed away from you, they're probably not interested in what you're saying.
On the other hand, if someone is leaning towards you, their arms are unfolded and their legs are uncrossed, it means they're open to what you're saying and more likely to be persuaded.
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Hot Tip:
If the client or prospect starts to show signs of being dis-interested, CHANGE TACT. Refocus on their priorities, or hobbies, and get the topic re-kindled, before you try to pitch the sales again.
Being able to read body language is an extremely valuable skill that can help you in all areas of your life. Next time you need to make a big decision or want to build better relationships with others, take a moment to read their body language and see what it tells you.
The Power of Eye Contact
Eye contact is one of the most powerful tools we have in our communication arsenal. It's a way to connect with someone on a deeper level and show that you're truly interested in what they have to say.
When you're trying to close a deal or build a relationship with a client, it's essential that you make eye contact and maintain strong eye contact. This will help show them that you're engaged and interested in what they have to say.
It can be tough to maintain eye contact for long periods of time, but it's definitely worth it in the end. If you find yourself losing focus, take a quick break and look away, then resume eye contact when you feel ready.
Hot Tip:
If EYE CONTACT burns your Retinas, Check out Issue1:
Pro Tips for Using Your Vision to Build Relationships
Here are a few pro tips for using your vision to build relationships:
Conclusion
Being a good observer is a skill that can be learned and practiced. The more you practice being a good observer, the better you will become at it. Practice looking at people and things in your everyday life and see the world around you in a different light. What seems like common and insignificant details can often provide great insights when put into context. Take the time to really see the people and things around you, and you will be able to make better decisions and build stronger relationships with the people in your life. Parents, Wife, Kids, Co-workers. Bosses, Employees. Name it, it works!
Pro Tip:
If you PRACTICE this skill every day, for 2 weeks: I assure you that you will feel a MARKED IMPROVEMENT in your client relationships and sales ability (and also how you can deal with your bosses!)
Give it a shot: what do you have to lose?
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CEO, Infinity FA | Full-time dad
2 年Good Read