How SearchUnify’s SCORE Framework Enhances Search Relevance

This is how users feel when they struggle to get relevant results quickly, often leading to a spike in support requests. It raises a critical question: Is search really working the way it should?

Well, traditional search solutions give answers based on matching keywords, which fall short when keywords mismatch or when user phrases differently.

But that’s not the case anymore—SearchUnify’s SCORE engine harnesses the power of agentic AI and advanced knowledge discovery techniques to redefine user search experiences.

Eager to know how it enhances search relevance and helps users fall in love with your search solution all over again? Let’s dive in!

Revolutionize Your Search Experience With SearchUnify’s SCORE Engine

1. Increased Precision: Reduce search noise and surface the most relevant results.

Precision is key to customer support. SCORE filters out irrelevant information, helping agents quickly find the most relevant solutions. For instance, a search query for "email not syncing with server" brings up specific articles on that issue rather than general troubleshooting guides.

2. Enhanced Recall: Uncover hidden knowledge and ensure comprehensive discovery

Support teams have extensive resources, often including older tickets and lesser-known documents. SCORE’s enhanced recall retrieves these valuable resources, ensuring agents find relevant past cases, even for rare issues.

3. Improved Query Understanding: Decode complex intent for nuanced results.

Customers may phrase issues uniquely, leading to mismatches in results. SCORE’s advanced query understanding interprets ambiguous searches. For instance, "app crashing with error code 502," delivering results related to stability, error codes, and troubleshooting in one go.

4. Personalized Search Experience: Tailor recommendations based on user behavior.

Personalization helps users be more efficient by surfacing content relevant to their role or history. If a support agent specializes in billing, SCORE prioritizes billing-related articles, streamlining search and reducing irrelevant results.

Redefining Search With The Distinct Edge of SearchUnify SCORE

Agentic AI: Powers the search engine to interpret user intent, context, and preferences, delivering highly personalized and accurate results.

Intelligent Reranking: Analyzes and reorders results based on semantic relevance to ensure that the most valuable results appear at the top.

Dynamic Semantic Tuning: Continuously adapts to your data environment by learning from user interactions, content quality, and industry-specific language.

Flexible Semantic Ratio Control: Allows fine-tuning of the balance between exact keyword matches and broader semantic results to match your unique search requirements.

Don’t miss out on a smarter search experience that boosts self-service and slashes operational costs!?

So, take the first step to empower your user—request your demo and see SCORE in action!