How Return Material Authorization Could Be Cost Savior For Automotive OEMs?

This blog post is about the return material authorization process.

The typical scenario is that automotive OEMs want the returned parts back in their warehouse for research purposes or to re-launch the parts by eliminating the issue reported by dealers and OEMs. But OEMs don’t have a perfect process in place to get the parts (that was returned by customers) back from authorized dealerships. With a manual process in place, they can’t verify if the part they got from the dealer is the exact part or not. For this, they need authorization, i.e. Return material authorization.

Technology is continually advancing in terms of capabilities and performance. Although many companies offer a warranty RMA program Intellinet has designed the program especially to benefit automotive OEMs. This module will minimize the expenses that come with manual processing.

Return material authorization is a module under warranty management software developed by Intellinet. With RMA on board, OEMs can place requests with dealers, can track their requests in real-time, and can get the ordered material on time. Have a look at the steps below to get a better understanding.

-     Create Return Order

It starts with an OEM that initiates a return by requesting the authorized dealer to send the defected spare parts back. By logging in the platform, OEM creates a new return order which will give them the RMA number and can be used to track the request. Now, the dealer will receive the request and will prepare to dispatch the products.

Call Tag Automation

This module is also present under the warranty management system. After placing requests under return material authorization, OEM also has the option to choose the parts carrier of their own choice. Here, by clicking the call tag automation, OEM needs to enter RMA number and all other details just like the e-commerce portal and click submit. OEM will get a tracking number after submission so that they can track the parcel in real-time.

Return Decision

After receiving the product, OEMs will send the products to the warehouse for inspection. After inspection and verification, the decision is taken, that what to do with the parts.

Benefits of Having an RMA Procedure

The benefit of having Return material authorization is that it makes the manual process digital and fairly simple. It allows OEMs to focus on production, and not on returns. RMA module speeds up the spare parts return process, and validate them. This will save a lot of cost and time for OEMs.

To pre-authorized, it needs to go through the RMA process. This system is ready to accept the return, and help OEMs to make a decision that what will happen to the spare parts upon arrival. Basically, return material authorization weeds out the invalid returns, and helps keep your business thriving.

I hope you have got the complete processing of RMA and how it can be a cost savior. For more details about the same or to schedule a free demo, feel free to connect with the experts at www.intellinetsystem.com