- Instagram DMs can be used to offer special promotions and discounts to customers who message the restaurant's Instagram account. For example, a restaurant could offer a discount code for a free appetizer or a special deal on a meal package.
- Another strategy would be to use Instagram DMs to build a community of loyal customers. Restaurants can do this by sending messages that encourage customers to leave reviews and share photos of their meals.
- Instagram DMs can help keep customers updated on menu changes and upcoming events. For example, a restaurant might send a message to customers to let them know about a new dish or a wine tasting event.
- Restaurants is to ask for customer's feedback through Instagram DMs, this can help you improve customer experience and make better menu choices. Positive reviewer can be asked to post on public platforms and negative feedback can be managed privately.
- Instagram DM automation can help build relationships with food bloggers and influencers in the food industry by creating specific influencer flows or funnels within your DMs. The restaurant can offer them complimentary meals or special access to menu items and events in exchange for a review or social media post.
- Instagram DMs can be linked to your reservation systems which means people can book directly within their DMs.
- During your DM conversations you can collect food preferences, demographics, and customer intents to create customer profiles and segment customers like never before.
Our custom-built social messaging bots and chat marketing strategies make it easy for patrons to complete reservations on platforms they're already using and enable restaurants to acquire new customers as well as retain them.
