How to Renew your Access to Work Grant

How to Renew Your Access to Work Grant If You Have a Disability or Health Condition

To ensure you have uninterrupted support, it's advisable to start your renewal process for the Access to Work grant 12 weeks before your current grant ends. This early application helps to prevent any gaps in assistance.

Renewing your Access to Work grant is essential if it's covering ongoing support like a support worker. Here’s how you can ensure your support continues without interruption:

1. Know Your Timeline

• Check Your Decision Letter: This letter specifies when your grant expires.
• Plan Ahead: You can initiate your renewal process up to 12 weeks before the expiration date.

2. Verify Eligibility

Ensure you still meet the eligibility criteria before proceeding with your renewal application. It's crucial to confirm this to avoid any delays or issues in the renewal process.

3. Prepare Your Application

• Gather Important Information: Have your unique reference number ready, as it will be needed during the application.
• Application Methods: You can renew your grant online or by phone, choosing whichever method is more convenient for you.

4. Accessibility Options

If you need the application form in alternative formats such as braille, large print, or audio CD, contact the Access to Work helpline for assistance.

5. Special Considerations for Civil Servants

If you're a civil servant and your grant ends on or after April 1, 2022, renewal may not be an option through the traditional process. In this case, reach out to your employer directly for guidance and support.

By following these straightforward steps, you’ll be well-equipped to renew your Access to Work grant confidently and ensure that your necessary support continues uninterrupted.

To renew your grant, you have two convenient options:

1. Online Application: Visit the official website where you initially registered. Navigate to the grant renewal section and follow the step-by-step instructions. Ensure you have your details ready for a smooth process.
2. Phone Application: Simply call the dedicated helpline. A representative will guide you through each step, ensuring your renewal request is submitted efficiently.

When renewing your Access to Work grant, you should be prepared with the following information:

1. Your Reference Number: If you have it, this number is crucial for identifying your specific grant application.
2. Personal Information: Make sure to have your full name and contact details ready.
3. Employment Details: Include information about your current job role and employer.
4. Details of Your Needs: Be specific about the support or equipment you require for your role.
5. Previous Grant Details: Summarise what was previously approved and any additional requests.

By gathering these details in advance, you can ensure a smoother and more efficient renewal process.

What to Expect After Applying to Renew Your Access to Work Grant

Once you've submitted your application to renew your Access to Work grant, here's how the process typically unfolds:

1. Communication from an Advisor An advisor will reach out to you. If your circumstances have changed since your last application, they may ask for updated details. This includes information about your current condition, its impact on your job, and what specific support you believe you need.
2. Potential Workplace Evaluation A workplace evaluation might be necessary to assess your needs accurately. The advisor will seek your approval before any contact is made with your employer to arrange this assessment.
3. Grant Offer Details Should you qualify for a new grant, you’ll receive clear communication about the amount you’ll receive and the duration it covers.

Stay prepared to provide additional information if requested and ensure your contact details are up to date to avoid any delays in the process.

What Options Are Available If Phone Calls Are Difficult Due to Hearing Issues?

If phone conversations are a challenge because you're deaf or hard of hearing, there are several alternatives you can consider for smoother communication:

1. Email Communication: One of the simplest alternatives is to request that all correspondence be conducted through email. This allows you to read and respond at your convenience without the pressure of an immediate reply.
2. Text Messaging Services: Many organisations offer text messaging as a means to communicate. This can be a convenient option for quick, informal exchanges or for receiving timely updates.
3. Video Relay Services (VRS): Utilise VRS to connect with individuals through an interpreter via video chat. This service enables sign language users to communicate effectively with voice telephone users.
4. Speech-to-Text Apps: Consider using technology solutions like speech-to-text applications. These apps convert spoken words into text, allowing you to read what’s being said in real-time.
5. Live Chat Support: Online live chat options on websites provide an instantaneous way to communicate without needing auditory interactions. This service usually offers written support from a customer service representative.
6. Accessible Customer Service Lines: Some organisations have lines dedicated to TTY (Text Telephone) for the deaf and hard-of-hearing community. Check if this is available when you need to make a call.

By exploring and utilising these options, you can ensure effective communication that fits your needs and preferences.

To get the renewal form in alternate formats like braille, large print, or audio CD, simply reach out to the Access to Work helpline. They can provide the necessary assistance and ensure you receive the form in the format that best suits your needs.

For assistance from the Access to Work helpline, you have several contact options:

• Telephone: Reach them at 0800 121 7479 for a direct call.
• Textphone: Use 0800 121 7579 if you prefer text communication.
• Relay UK: If hearing or speaking on the phone is difficult, dial 18001 followed by 0800 121 7479 for assistance.
• British Sign Language (BSL) Video Relay: For computer users, there's a video relay service in BSL. Learn how to access this service on your mobile or tablet for added convenience.

The helpline operates from Monday to Friday, between 9 a.m. And 5 p.m.

How Admin and More can help?

To renew your grant, you need to fill in a lot of paperwork, which can be overwhelming. Admin and More have a package to assist your renewal as we want to make your life easier, so you can access the help you need.

We can complete the application on your behalf so you can be reassured that the application has been filled in and submitted correctly. Alternatively, we offer guidance for specific sections of the application if you do not need support with the entire application. This includes support with the initial application, sourcing quotes, and submitting payment claims on your behalf. Our team are available to answer any questions you have along the way.

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You can see all the packages we can help with by clicking here.

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