How to Reduce Costs and Improve Efficiency in Your Claims Management Systems

One thing remains clear to me In the insurance sector in today’s ever-changing tech-driven world. Effective claim management goes far beyond paperwork processing. It encompasses resource allocation, strict adherence to service level agreements, and staying on top of licensing and certification requirements.

Susco believes in leveraging technology and innovation for streamlining. A crucial aspect of our operations revolves around integrating with Claims Management Systems (CMS). Recently we used the Symbility REST notification framework to capture relevant claims, assignments, and estimate events, which helped our client streamline their proprietary workflows and processes, ensuring nothing fell through the cracks.

The Symbility REST API came into play, allowing us to post back claim information, including photos and documentation, into Symbility via our clients' existing proprietary software. This ensured a consistent flow of information and enhanced efficiency. One of our significant undertakings involved developing a tool to import and normalize historical Symbility data to this client’s internal system.?

To make this a reality, we implemented Xact as a listener. This ensured real-time updates on claims statuses, times, and assignments.

Our custom CMS not only interprets Symbility data into our home-grown system’s data, but it also identifies the core claims system model. This allows us to map wholly different systems to that model, leading to a cohesive 360-degree view of our client’s data. The essence of this system lies in its agnostic approach to unifying data, a testament to the depth of technical expertise we've accumulated at Susco. Our experience encompasses a collective experience of over 35 years with third-party integrations, 60 years with claims management, and 70 years with projects in the insurance industry. We are well-equipped to innovate and lead in the insurance and Insurtech space.

By leveraging technology and prioritizing innovation, we've been able to help our clients grow their businesses without doubling their internal labor. More claims don't have to mean more headaches – with the right systems and processes in place, scaling can be as efficient as it is rewarding.

These experiences have affirmed my belief that the biggest challenges in insurance today revolve around managing resources efficiently, balancing workloads, and ensuring data are constantly up to date. With technological advances and innovative thinking, we are not just overcoming these challenges – we're setting new industry standards.

As we continue to push boundaries and set new standards in the insurance and Insurtech industry, we invite you to join us. If you're facing challenges with claims management or looking for ways to streamline your processes, reach out to Susco. We can collaborate to create innovative, effective solutions that drive your business forward. Contact us today.