How REDE Revolutionised Software License Management for a Global Medical Technology Leader with ServiceNow SAM Pro

The client is a leading medical device manufacturer, focused on improving quality of life through cutting edge digital technologies. With a global presence in over 25 countries and a strong commitment to harnessing Artificial Intelligence, they are at the forefront of driving innovation in healthcare solutions worldwide.

The Challenge

The client previously relied on another software for software licence management but faced limitations and inefficiencies in optimising software usage. This led them to explore more effective solutions for managing their licences. Since they were already using ServiceNow for frontend operations, it made sense to evaluate ServiceNow’s Software Asset Management (SAM) Pro for addressing these needs.

To implement the solution, the client partnered with REDE. REDE’s extensive experience in deploying ServiceNow solutions, particularly for the manufacturing industry, made us the ideal choice for this project.

REDE’s Approach

Over a span of 11 weeks, REDE collaborated closely with the client using our proven Project Delivery Methodology—Process Area Specific Sprints (PASS). With clear communication and detailed planning, we laid a strong foundation for success.?

Key steps in our approach included:

• Implementing Discovery to map the IT infrastructure and ensure an accurate CMDB, followed by integrating vCenter with ServiceNow for centralised IT service management and monitoring.
• Integrating JAMF, SCCM, and INTUNE to accurately track configuration items within the CMDB, streamlining IT operations.
• Deploying Software Asset Management Pro (SAM Pro) to provide comprehensive licence metrics, enabling efficient software usage tracking and reconciliation, enhancing visibility, and optimising licence allocation.
• Integrating and managing licences for Adobe, Microsoft, Oracle, and Azure within the ServiceNow platform, ensuring comprehensive software licence management across various providers.
• Customising Adobe licence reclamation rules to meet specific tracking needs, ensuring optimal licence utilisation.
• Implementing Software Asset Workspace to centralise and prioritise activities related to software asset lifecycle management, enabling seamless collaboration for compliance, software reclamation, and report generation, all within one unified platform.

Results

• Optimised License Allocation: SAM Pro enabled the client to enhance active licence allocation by identifying software assets that were over provisioned or underutilised.??
• Cost Savings: Improved visibility into software assets allowed the client to optimise licensing costs, resulting in significant savings and greater financial efficiency.??
• Cloud Software Management: With insights into cloud software usage, the client was able to track usage patterns, make informed decisions, and mitigate the risk of overutilization, thereby avoiding potential cost penalties.??
• Increased Productivity: Streamlined operations and access to accurate software asset data empowered the IT teams within the organisation to concentrate on strategic initiatives, boosting overall productivity.??
• Vendor Relationship Management: SAM Pro strengthened vendor relationships by providing detailed information on software usage and licensing requirements, facilitating more informed negotiations and partnerships.??
• Streamlined Licence Management: By automating tasks related to software licence lifecycle management—such as tracking assignments, monitoring usage, and generating reports—the overall efficiency was significantly improved.??

The client smoothly transitioned to the new software solution, SAM Pro, with REDE ensuring that its implementation was tailored to their specific needs. A two-week Hypercare support period further instilled confidence by promptly addressing any queries related to the solution. This collaboration with REDE positioned the client at the forefront of their industry, securing their long-term success.

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