HOW QUALITY ENGINEERS ARE LOWERING WARRANTY COSTS USING ADVANCED ANALYTICS
Jane Howell
Product Marketing Expert at SAS. Love B2B marketing and using my expertise to help companies get the most value from Internet of Things (IoT) investments through the power of AI & advanced analytics.
$70 Billion dollars.?That’s the direct warranty costs to today’s manufacturing industry. Add to that indirect costs such as: customer dissatisfaction, hits to brand image, lawsuits, and lost sales.?It’s clearly time for a change.
Unfortunately, the dashboards, top issue lists, and change reports that most manufacturing organizations use to review their product performance don’t detect quality issues until it’s too late.? For example, a change report indicates warranty cost on a specific component is up, but is it a real change in product quality or is it due to a change in sales, seasonality, product maturity, process lag, or a dozen other factors?? Even if it’s not a real quality issue, that investigation takes time; now multiply it by the thousands of parts and products you manufacture. ?Manufacturers need proven ways to accelerate issue detection and resolution that can lower risk and warranty costs while improving profitability.? That’s why it’s critical to apply automation and analytics from early warning through problem resolution.? And to start with a comprehensive view of field quality that integrates field performance data with key customer, product, sensor, manufacturing and geographic information.?
You need to detect problems sooner, find root causes faster, and reduce the time to corrective action. You can do this with advanced analytics. By applying advanced analytics, you can take advantage of the data you already collect and gain greater control over warranty costs, brand image, and your customers’ experience.?What does it take to significantly lower your total warranty costs and become a quality leader in manufacturing??Check out these new infographics to learn about the impact of advanced analytics on your KPIs, and see how other companies are lowering their warranty costs today.
This is a very challenging area of manufacturing that can have a big payoff.?SAS is at the forefront of using analytics to address quality issues that can shorten your cycle times and significantly decrease your year-over-year warranty costs.
Visit www.sas.com/field-quality-analytics to get started.