HOW TO QA TEST CHATBOTS? FUNDAMENTAL TIPS

Chatbots are the obvious trend for 2017, experts concurrently predict its high rise in the near future. Such AI programs are not just a big profit for companies to launch a chatbot instead of hiring more reps (sorry humans!), but also a great benefit for customers and prospects, who wouldn’t have to wait (sometimesusually long) for human assistance. The bot can service plenty of customers simultaneously, handling orders and simple questions right away.

Basically, a business must QA test its chatbot well, so it can bring real profit. Though such a toy in your service arsenal may be a thoughtful marketing coup to attract IT-interested people, the interest will inevitably fade away if your bot wouldn’t be able to handle what a customer really needs from your company.