How privacy protection tools enable the digital transformation of healthcare

The digital transformation of healthcare may have been accelerated by the COVID-19 pandemic, but all signs suggest it’s a permanent feature of modern healthcare delivery. From telemedicine to digital billings, personal information is being used online and healthcare data protection is becoming a key concern.?

Digital transformation is giving consumers the tools and power to control more of their medical journey. The pandemic expedited that transformation in many aspects, from digital booking capabilities and telehealth to online claims and touchless payment systems. Today’s consumers are pushing for patient access to medical records, virtual medical appointments, transparency and mobile payments.

According to?research undertaken by Deloitte, health organizations consider “digital capabilities a path to fundamentally transform their relationship with consumers.”

Deloitte reports that 92 percent of survey respondents put consumer satisfaction and engagement as the top outcomes that organizations wanted to achieve from digital engagement, with 88 percent making patient experience functions the top area for digital investment.

New legislation is supporting the drive for digital access in healthcare, and with that comes an increased need for regulatory compliance. For example, the No Surprises Act guarantees patients full disclosure of fees before treatment.

With advancement also comes concern. Increased access to digital files comes with more exposure to telehealth fraud risk and the need for healthcare data protection. Payers are turning to new tools to protect valuable data and prevent fraud, including institutional fraud, waste and abuse (FWA).

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