How ‘powerful writing’ can transform your voice as a designer.
'Powerful Writing at Philips' workshop with our Blumenau Brazil EMR (Electronic Medical Records) and Care Management Design team

How ‘powerful writing’ can transform your voice as a designer.


As a designer by profession, I used to spend countless hours perfecting meeting presentations... Lost on aesthetics.??


PowerPoint became a default mode of communication for many of us - too many times, out of habit.??


Here is the thing: with all their images and animations, presentations are great for drama, storytelling and capturing attention. But when you need quick team iteration and actual outcomes, I learned (from Amazon) that simple written documents are much more powerful, more inclusive and data rich.??


That’s if used with the right ‘magic’ ingredients.? ?


?? #1 Ingredient: Kick off your meeting with a ‘doc-read’.??

  • Pre-reads are tyrannical. Most reviewers don’t have time to study documents ahead. By allowing the reading during the meeting, you create a level playing field where everyone has access to the same information at the same time.??
  • Now imagine a room where the focus is solely on a powerful text: camera and audio off, no interruptions and visual distractions, just undivided attention to facts. It's amazing how much quality feedback emerges when visual distractions are removed.??
  • Commenting in a doc is way more efficient and 10X more feedback can be captured due to the simultaneous input. It's also far more inclusive - If you miss the meeting, you can study the comments and understand the outcome. Plus, doc-reads put introverts at the same level of influence.??

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?? #2 Ingredient: Use powerful writing.?

  • Plain text is key, but it still needs to be effective: define your intentions from start, lead with the conclusion, keep language simple, remove vague words and jargon, vary sentence length for rhythm…These are a few of the things that will help you craft better copy.??
  • Keep the documents short, move tables and images to an appendix and use a format with FAQs (a fantastic way to manage commenting feedback without a "franken-doc" result). ?

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Some time ago, I decided to put those and other ingredients together in a ‘Powerful Writing at Philips’ training that we’ve delivered to over 1600 people globally. It's now officially a Philips University class greatly enhanced by the contributions from Nina Warburton , Jasper van Delft and 12 other trainers.?

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Now more than ever, with the dwindling attention spans and more complex challenges we face, effective collaboration is key. These simple yet powerful techniques were transformative to me. I hope they can help you create an impact and drive real outcomes.?

I love the thinking … I believe this “culture” and mindset is relevant for most influential roles in a corporation. Would love to learn more from you on how you actually run the video meetings and what principles you apply to maximize not only efficiency but also effectiveness and meeting outcome

回复
Daran Mayhew-Ferreira

Senior UX Designer at Amazon Web Services

11 个月

A written doc sharpens, clarifies and gets you past what you think you are going to communicate to what you actually communicate. Visuals can help illustrate complex ideas but are usually the outcome, the solution. In both cases the doc or the presentation deck is a backdrop. Even if technology fails you should still be able to confidently deliver the facts. Having gone through multiple rounds of editing a doc at that point will stand you in good stead. You may not remember every detail but you will remember what you were trying to communicate and achieve.

Steve Yeung

Principal Engineer at Rivian

11 个月

Would be great if you can publish for a wider audience?

Cláudia Sousa

Copywriter & Content Strategist, Philips Experience Design

11 个月

"Pre-reads are tyrannical" love that!

Mark Pearce

Designing digital products and services

11 个月

Peter this is brilliant! Out here in the wide world again I’m finding that well written documents are what’s missing. Presentations have their place in persuasion, but for reading and understanding I’ll take a document any time! PowerPoint is the new tower of Babbel, and when Figma or Miro boards get offered as documentation I’m shocked. Is your writing course an internal resource only? Would love to champion good document writing and practices in my own circles.

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