How PhysicianOne Urgent Care Grew Profitability By Focusing on Patient Experience
When you have busy urgent care clinics in three states, efficiency and results matter. Philip Davis, COO of PhysicanOne Urgent Care, was looking for a platform to drive business, organize their patient flow, and facilitate telemed, and he needed to see real-world data. A 90-day head-to-head trial between Solv and a competing scheduling software revealed the value Solv provides to its customers.
Two years later, PhysicianOne Urgent Care is leveraging Solv Experience, Connect, and Video Telemed to gain new patients and create a seamless patient experience that yields excellent reviews and results.?
"Solv is cutting edge in their initiatives to empower patients."?Philip Davis, COO of PhysicianOne Urgent Care
Head to Head with the Competition
PhysicanOne Urgent Care is renowned for excellence–its 23 locations span Massachusetts, New York, and Connecticut, with 4.8 stars on Google. With more than a million patient visits during 2021 alone, they know how vital load balancing is.
When Philip Davis, COO, started searching for new scheduling software, he took a scientific approach–he tested Solv against a leading competitor for 90 days. After three months, Davis was convinced that Solv was a worthy investment. Integrating Solv into their business increased new bookings, shortened wait times by encouraging digital registration, and allowed staff greater insight into patient needs by utilizing reporting features.?
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“We did a 90-day trial of Solv alongside another scheduling tool and ultimately decided to move forward with Solv due to the advantage of Solv’s marketplace to drive patient volume and more appealing patient experience and interface.” Philip Davis, COO of PhysicianOne Urgent Care
Easy to Learn, Valuable to Use: Front Desk Staff and Providers Love Solv
Training staff across 23 locations on a new platform can be daunting, but Davis says that the interface is so user-friendly that it was easily adopted and implemented–in as little as five minutes.
“Training for staff is a non-issue. Solv is intuitive and easy-to-use,” Davis says.
Not only is Solv easy to learn, but it is also customizable to each user’s needs. Each practice can curate the features it finds the most useful and allows them to create a platform that integrates seamlessly into their workflow.
The staff at PhysicianOne agrees. Solv’s provider dashboard is easy to read at a glance–it’s obvious who’s done, who’s next, current wait times, and missing paperwork. Even clinical providers check in to get an accurate picture of patient flow.
Contactless check-in is another staff favorite. With Solv, 50% of patients have completed their paperwork ahead of time, cutting wait times in half, from 31 minutes to 15 minutes. Plus, with the ability to quickly pull patient histories, providers can build relationships and provide more personal service.