How Personalized Service Sets Your Virtual Office Apart
The Heart of Hospitality
Any center can provide a virtual office address. It’s the people behind it who keep your clients renewing, month after month, year after year.?
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A happy client is more likely to stay for the long-term and make repeat purchases, from meeting room bookings to coworking. Some even go on to take full-time office space.?
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Happy clients become your advocates, too, posting positive reviews and referring your service to others.
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It all starts with great service. But what does great service feel like, and how do you get there??
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Walk into any world-class hotel or restaurant and you’ll know the feeling. That’s why Philip Cohen at Workuity looks for a ‘heart of hospitality’ when hiring a new team member.?
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He told us: “Like hotels, a lot of other people do what we do. We’re not the biggest, but we can differentiate by giving a personalized service. It’s extremely important. It means we really get to know and understand each client and their needs.”?
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For Gene Granger from IncuHub, responsiveness is key: “We’re proactive in our outreach and we always aim to be very responsive. If a client has a question, we respond as soon as possible.?
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“We may never meet all of our virtual clients in person, but they know they’re always going to get a fast response.”?