How People Analytics Enables Employee Success at Salesforce
Digital HR Leaders Podcast - EP87 | Ernest Ng, VP, Global Employee Success Strategy and People Analytics at Salesforce

How People Analytics Enables Employee Success at Salesforce

David Green ???? David Green ????

David Green ????

Co-Author of Excellence in People Analytics | People Analytics leader | Director, Insight222 & myHRfuture.com | Conference speaker | Host, Digital HR Leaders Podcast

发布日期: 2021年11月24日
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The role of people analytics is really to help your organisation see around the corner

I first met Ernest Ng, Vice-President for Global Employee Success Strategy and People Analytics at Salesforce and my guest on this week's episode of the Digital HR Leaders Podcast, in 2015 at a gathering of people analytics leaders hosted by Placid Jover of Unilever in London. Even then, Ernest was talking about the work he was leading to productise solutions to scale people analytics to employees, managers and executives at Salesforce.

Because we are growing at such a fast pace, as a company, people analytics is really key to helping us scale efficiently and effectively

Today, Ernest leads a team of close to 40 data consultants, I/O researchers, survey specialists, data scientists, NLP experts, data engineers, and business architects, all focused on driving employee success with data. Employee Success is the name for HR at Salesforce, and as Ernest explains in our conversation: "In the same way as our company has Customer Success, we also have Employee Success because we are using those same techniques, those same frameworks, in order to drive our employee success. That is why people analytics is so important because you need a data informed strategy in order to really drive that success."

The people analytics function at Salesforce is one of the most advanced I have come across, and has been central to the design and evolution of the company's 'Success from Anywhere' culture strategy and transformation. As well as people analytics, Ernest's team owns real estate, global safety and security analytics as well. When you combines these data sources together with people data, Ernest believes that: "You actually get a very holistic picture about an employee's experience as they interact with the workspace."

You can listen by clicking on the image below or by visiting the?podcast website here .?

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Skills is fundamental to the future of HR.

Throughout this episode, Ernest and I discuss:

  • Salesforce’s approach to hybrid work, known as the “success from anywhere” strategy, and the role of the people analytics team in enabling the approach by helping the business understand the conditions that help employees be productive and healthy: "When you come together physically and you can't do something asynchronously or virtually, it really is around cultural immersion, inspiration, connection, and building trust."??
  • The critical elements for success in people analytics, including striking a balance between people analytics for 'execution' (the work the people analytics "team needs to work on to resolve the issues that we are facing now") and people analytics for 'investment' ("these might not be immediate use cases, but I feel like the role of people analytics is to help your organisation see around the corner").
  • Getting the right stakeholders involved in 'execution' ("It is really important when you are solving for now, to bring all of the right stakeholders together because they have the data and the perspective that could make a more rigorous and impactful analysis.") and 'investment' ("This is where your boss and your CHRO needs to be your key stakeholder, and understand what are the investments that you are making and why you are sacrificing some immediate needs, in order to actually invest some time to prepare for the future.")
  • The role of people analytics teams in building a data-driven and data-informed culture across the wider HR function: "So that skill up, while a lot of people analytics professionals might not like enjoy doing it, is a necessary part of ensuring that people analytics is embedded in the transformation of HR"
  • How productising solutions enables people analytics to scale: "Creating the right product infrastructure is critical to getting all of the new people leaders plugged in and ready to go at scale."
  • The team’s work on skills inference and how this has been used across internal mobility programmes, career development, mentoring programmes as well as talent acquisition and onboarding: "The research allowed us to really understand co-occurrence of skills and skills in general, and allowed us to get smarter about how do we think about skills as the foundation for how jobs are to be done."

If organisations want to be more resilient, people analytics is going to have to take a more critical role

Enjoy - and please let me know in the comments section your thoughts and any questions after listening to the episode.


LISTEN TO THE PODCAST

To listen to the Podcast and read the transcript of my discussion with Ernest, head over to myHRfuture by clicking on this link:?The role of people analytics in enabling employee success .


WATCH THE VIDEOS

As well as the podcast, there will be a couple of videos available on the?myHRfuture YouTube channel ?highlighting highlighting two of the topics Ernest and I cover in our conversation. In the clip below, Ernest explains how Salesforce is using skills data to support internal mobility.

领英推荐



THANK YOU

Thanks to Ernest for sharing his time and expertise with listeners of the Digital HR Leaders Podcast.?You can follow Ernest on LinkedIn , as well as on Twitter @ng_ernest , and read about some of the work the team is involved in via the Salesforce blog .

Thanks also to Nicky Hoyland and the?Huler ?team?for sponsoring Series 18 of the podcast, and also Ian Bailie, Manpreet Randhawa, Caroline Styr and the myHRfuture team for creating the Digital HR Leaders podcast and video series.?


GET INVOLVED

If you enjoyed listening to this week's podcast episode, I'd be grateful if you could take the following steps:

  1. Please?subscribe to the Digital HR Leaders podcast and weekly newsletter ?to make sure you don’t miss an episode.
  2. Please take the time to?rate the show on iTunes . We rely on your feedback and support to make the podcast, so this is very helpful!
  3. Who would you like to see me interview in future episodes? Let me know in the comments below.
  4. Lastly, don’t forget to share on social media with your friends and colleagues, your support is always greatly appreciated!

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CATCH UP ON THE DIGITAL HR LEADERS PODCAST

If you haven't listened to all of the episodes of the Digital HR Leaders Podcast, you can catch up now by clicking on the links below.

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ABOUT THE AUTHOR

David is a globally respected author, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work.?As Managing Partner and Executive Director at?Insight222 , he has overall responsibility for the delivery of the Insight222 People Analytics Program, which supports the advancement of people analytics in over 70 global organisations.?Prior to co-founding Insight222 and taking up a board advisor role at?TrustSphere , David accumulated over 20 years experience in the human resources and people analytics fields, including as Global Director of People Analytics Solutions at IBM. As such, David has extensive experience in helping organisations increase value, impact and focus from the wise and ethical use of people analytics.?David also hosts the?Digital HR Leaders Podcast ?and is an instructor for Insight222's?myHRfuture Academy . His book, co-authored with Jonathan Ferrar,?Excellence in People Analytics: How to use Workforce Data to Create Business Value ?will be published in the summer of 2021.

SEE ME SPEAK AT THESE EVENTS

I'll be speaking about people analytics, the future of work at a number of upcoming events:

Data Driven HR Monthly Data Driven HR Monthly

Data Driven HR Monthly

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Robert David

CSHRP, Silicon Valley ExecEd, Board Member, Investor

3 年

Ernest was a panelist at CSHRP's People Analytics virtual event on June 25th, 2021. The people analytics function at Salesforce is definitely at the leading edge of impactful. Looking forward to our program on March 25th, 2022 with David Green and Jonathan Ferrar -- "Transforming people analytics: What should I do next?" and really digging deep into a ‘business-first’ approach with the following three actions: 1) Connect with business stakeholders. 2) Prioritize to find ‘Quick Wins’ and ‘Big Bets’. and 3) Define the ambition of people analytics.

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Faiza Tasneem(Associate CIPD)

Founder WIHP (Women in HR-Pakistan)| ClusterHead HRM OB| PhD Survivor??UPM| CIPD graduate | Conference Speaker| YouTuber | lets talk about Organization's Culture & Transformation| Connect with me for AI in HR discussions

3 年

Ayesha Adil

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Lihee Bar Sade

People Strategy, Analytics & Transformation Senior Manager at Salesforce

3 年

Thanks David Green for this great episode! We are all so lucky to have such an inspiring leader like Ernest and to work for a company that prioritizes the use of data to produce insights and improve the employee experience!

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Maja Luckos

VP, People Analytics and Insights - The LEGO Group

3 年

Awesome podcast! Love the reframing of 'data driven' to 'data informed perspective' given the uncertainty is here to stay. Nicely done David Green Ernest Ng, PhD

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