How to Overcome Poor Performance from Outsourced Teams

Dealing with poor performance from a previous outsourced team is a common challenge many businesses face. While outsourcing can improve efficiency—78% of companies report such gains—it’s frustrating when things don’t go as expected. However, addressing the issue effectively can turn things around.

Identifying Causes of Poor Performance

Poor performance can stem from several factors, such as inadequate training, unclear expectations, or personal issues. Employees who aren’t properly trained may struggle to meet responsibilities, leading to missed deadlines and low-quality work. Similarly, confusion and delays are likely to follow if expectations aren't clear. Personal problems can also affect focus and productivity.

Assessing the Work Environment

A toxic work atmosphere or lack of resources may also contribute to performance issues. Evaluate team dynamics to see if poor communication or conflicts are present. Make sure your team has the tools and support they need to succeed, such as access to software, training materials, and expert guidance.

Setting Clear Expectations and Providing Feedback

Setting clear goals and responsibilities is crucial for guiding your team. Regular performance reviews can keep everyone accountable and on track. Providing specific feedback—based on clear metrics—ensures problems are addressed early and improvements are recognized.

Tracking Progress with KPIs

Using key performance indicators (KPIs) is an effective way to measure success. Metrics like response times, error rates, and customer feedback help track progress and identify improvement areas. Regularly reviewing these KPIs ensures the team stays aligned with business goals.

Fostering a Positive Environment

Finally, building team morale through recognition of achievements can boost performance. Encourage open communication, especially if personal issues affect productivity. Offering support, like flexible work arrangements, can help employees overcome challenges and stay productive.

Improve Your Outsourcing with Magellan Solutions

At Magellan Solutions, we emphasize regular training, monitoring, and tailored KPIs to drive high performance. Book a FREE 60-minute consultation—NO COMMITMENT required. Let’s discuss how we can help you overcome past challenges and achieve better results.