How an Organization can foster its growth. The Role of Emotional Intelligence.

Herb Kelleher, the founder of Southwest Airlines said ''You don't hire for skills,?you hire for attitude. You can always teach skills.'' You need to hire people with a particular ability, that is your primary concern, and not only focus on the CV.

Attitude is a psychological construct and involves mindset, outlook, and feelings (emotions). The ability you are looking for is Emotional intelligence (EI). EI is a person's ability to use, comprehend, discern, control, and handle emotions.

A person with high EI can identify it's own emotions and those of others, and adjust and manage emotions to adapt to any environment. It can operate under difficult situations, in times of crisis, identify social insights, and optimize social capacity and social relationships. Your customers and partners are the society you operate in and the ability to empathize is crucial.

Moreover, researchers have developed a concept called cross-cultural social intelligence which builds on both social and emotional intelligence, as well as cross-cultural communication.

When you recruit a candidate or evaluate your team, you have to track the following qualities of personalities:

1. Empathy
2. Self-motivated
3. Solving problems
4. Embracing change
5. Socializing
6. Adaptability
7. Personal vision and mission
8. Cross-cultural socialization

If you develop the organization's environment based on the ability of emotional intelligence, then everyone can achieve extraordinary things. To establish that model you have to ensure the constant presence of four pillars for emotional development in your organization:

1. Effective Workspace.
2. Responsive Relationships.
3. High-Quality Supportive Environment.
4. Intensive Intervention.

Many organizations have undertaken programs to train individuals in EI. Also, EI has been linked to various positive outcomes such as team cohesiveness, positive work attitudes, leadership, adjusting workplace stress, effectiveness, and performance. The presence of high emotional intelligence is not only an asset for an organization, but it is an accelerator to growth.

#emotionalintelligence #businessgrowth #organizationalmodel