In the US domestic freight industry, tracking shipments is often seen as a straightforward task, thanks to strong infrastructure and reliable GPS visibility. But when it comes to US/MX cross-border freight, the situation is much more complex. The challenges of crossing borders, unreliable communication networks, and unpredictable customs processes make tracking and visibility far more difficult.
Most brokers and 3PLs don’t have dedicated monitoring teams to handle these complexities. Instead, tracking is often outsourced to 'track & trace' teams offshore or rely on manual efforts from their Ops teams. This fragmented approach leads to inaccuracies, inefficiencies, and makes it harder to consistently meet client commitments.
At Nuvocargo, we’ve taken a different approach. That’s why we’ve built technology based on the existing NuvoOS data infrastructure to centralize all shipment-related data into one cohesive system. Our new Monitoring Board streamlines the entire process, allowing our internal teams to accurately track your cargo, quickly identify any issues, and make necessary adjustments. By minimizing human error and reducing the dependence on manual processes, we significantly enhance overall efficiency, ensuring we consistently deliver the reliable service your supply chain needs.
By logging 100% of shipment updates into NuvoOS, we provide you with enhanced status quality, offering granular visibility and detailed tracking of your shipments at all times. This comprehensive view ensures we know exactly what’s happening with your cargo, allowing us to be fully prepared for unexpected events and enabling quick response times for proactive incident management.
1. Reliable and Consistent Updates Through Centralized Data Access
- The industry Standard: Most 3PLs have shipment data spread across various platforms, forcing teams to piece together information from multiple sources. This fragmented approach leads to communication gaps and increases the risk of errors, making it difficult to provide customers with accurate and timely updates. As a result, customers often experience delays and inconsistent service, impacting their overall satisfaction and supply chain efficiency.
- The Nuvocargo Way: Our Monitoring Board within NuvoOS centralizes all shipment data into a single, cohesive interface. This unified system allows teams to access and manage information seamlessly, ensuring that every detail is accurately tracked and easily accessible. Thanks to advanced automations that update shipment statuses in our system every 10 minutes (when operating with integrated GPS providers), most of the data is ingested without the need for human intervention, significantly reducing the potential for errors. Previously, shipment data was spread across three different places; by consolidating this into one centralized system, we’ve achieved a 68% increase in operational efficiency in tracking shipment statuses, even as our operations volumes grew by 30% within a month of the launch.
- The industry Standard: In instances where 3PLs have dedicated monitoring teams, they struggle with a lack of real-time visibility and rely heavily on outdated, analog methods like manual data entry and delayed communication. This often means that issues are only discovered after significant disruptions have already occurred. By the time the problem is identified, it’s often too late to take effective action, resulting in costly delays and operational setbacks. Additionally, when scaling up volumes within a client’s operations, these inefficiencies are magnified, and many teams fail to manage the increased scale effectively, leading to further complications and failures in delivering consistent service.
- The Nuvocargo Way: Our Monitoring Board is equipped with advanced event logging capabilities that automatically capture shipment milestones such as pick-ups, drop-offs, border crossings, and crucial documentation, including carrier information that is shared, confirmed, and made available two hours before pickup. With the new Monitoring Board, we are 28% more efficient in sharing and logging this information, ensuring that the information is shared within the required timeframe in 97% of cases, which in turn helps reduce potential delays caused by missing information. The system is also designed to prioritize and highlight shipments experiencing delays, thanks to our integration with multiple GPS providers, including Delta GPS, Emsat, Fleetilla, Geotab, Monarch, Motive, Samsara, Standardtrack, and Wialon. If a shipment is detected by GPS data to be stationary for over 30 minutes, our system automatically generates alerts in NuvoOS
, allowing our monitoring team to quickly focus on and prioritize these shipments, ensuring that you always deliver on your promise to clients and consignees.
By centralizing shipment data into a unified hub, combined with automated check calls and real-time event logging, our monitoring team is always informed with detailed, reliable, and consistent data at every step, rapidly and precisely responding to any situation, and prioritizing critical shipments that demand immediate attention. These enhancements ensure you can rely on us for the agility and dependability needed to keep your supply chain running with the operational excellence that your business demands.
