How Northwell Health identifies in-between visit care opportunities that drive impact

As much as?80 percent?of patients’ health is influenced by things that happen outside the medical setting.?How can health systems be present in those moments and provide needed care and intervention when?appropriate? One promising solution is automated care programs or chat-based interactions that can engage?patients by providing guidance and support between visits to better manage and monitor conditions.

Northwell Health is a pioneer in this type of in-between visit care, and has deployed a variety of Amwell?automated care programs to achieve specific outcomes, including better managing transitions in care?management, closing gaps in care, and offering continued patient support.?

Here we talk with Dr. Zenobia Brown, senior vice president and associate chief medical officer at Northwell?Health, about how health systems can identify the best opportunities for in-between visit care within larger?health strategies, and how they ensure those opportunities drive impact.

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