How MS Teams Integration is revolutionizing business workflows

Looply is a new platform for the integration of your SAP processes and Microsoft Teams.

With Looply, you bring the work to your users in Teams, and they can get work done without leaving Teams: There is no need for them to link to SAP or login separately, they never leave Teams.

For example, approval processes for purchase requisitions, purchase orders or supplier payments can be conducted entirely in Teams – any process that requires an approval or review step.

Many decision makers are line managers or budget holders who don’t spend all day in SAP.? But they do spend much of the day chatting and collaborating in Teams.? By bringing their work to them inside Teams, we can revolutionise business processes, with clear and measurable benefits.

Example: Subcontract Purchase Order Management

In large-scale organisations, the process to issue a subcontract purchase order can typically involve Operations and Commercial teams, with managers who spend their time working directly with suppliers, and who don’t typically spend much time in SAP ECC or S/4HANA.

Extending the SAP process to MS Teams enables those managers to quickly and easily review purchase orders to keep the process moving.

Process Acceleration

Users see their tasks immediately, and it’s so easy to action that they do so immediately.? This means that approval and rejection steps are taken more quickly, so that the end-to-end process is accelerated.? This increases process efficiency, which can reduce costs or increase customer service.

Better Process Control

Every user in a process can be provided with notifications through Teams.? However, there is no need to inundate them with new notifications, as the Adaptive Cards can be dynamically updated when statuses changes. This means that they can see who the action is with, what actions were taken, by whom and when, all at a glance.

And of course the person who has the task knows that their response (and indeed their response time) is transparent, so they are more likely to get on with it.

Reduced Risk

Your enterprise products send a huge number of (frankly quite poor) notification emails, that might have links back to inboxes or specific work items.?

When you move approval processes and notifications into Teams, you can dispense with all these emails, as they quickly start to cause more harm than good.

Fewer emails is something that every worker wants – it means that the can be better organised & work doesn’t get lost.

Work is less likely to get lost or forgotten if it is in a single place.? So we reduce risk by removing the reliance on multiple difference inboxes – the more work we can bring into one place the better

Increased User Effectiveness

Most enterprise products have greatly improved their UI over the past few years.? However, multiple different systems means multiple different UIs.? Bringing work into Teams means standardising on a Microsoft look and feel.? So, it’s really easy for users, which drives user engagement.

We were talking to a customer last month, and the IT team described the Teams integration as nice-to-have, a cherry on the top.? But the business team saw it as essential – as game-changing – as transformational.

And moreover, because it is easier, and because it is faster, then key users get to spend more time on things that matter- so there’s a direct impact on user effectiveness.

Conclusion

Business workflows rely on people – your key decision makers.? But when they rely on multiple different Inboxes, or email notifications that are buried in a mass of other communication that is less time-critical, then it’s easy to see why processes can break.

By bringing the work to those users in Teams, there are clear benefits in process acceleration, reduced risk, better control and increased user effectiveness.

This is all possible today by extending your SAP processes into MS Teams using Looply.

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