How mobile workforce technology empowers staff

Mobile workforce technology is the driving force behind your on-the-go employees – those who are on the front lines, interacting with customers, providing services, and representing your brand. To help them succeed, it's critical that they're equipped with the right tools to maximise productivity, efficiency, and customer satisfaction.

Is your business held back by outdated tools for your mobile workforce? Do your technicians struggle to take payments on the go? Are your engineers bogged down by paperwork and inefficient routes?? Do your administrative tasks wait until your team returns to the office??

?Over the course of this guide, we'll explore how cutting-edge mobile workforce technology can help you to solve these problems. You'll also learn how you can create more value in your business by:

• Increasing productivity – streamlining workflows and reducing administrative burdens.
• Enhancing customer satisfaction – providing exceptional service and supporting at every touchpoint.
• Boosting efficiency – optimising operations, reducing costs, and improving overall performance.
• Staying ahead of the curve – gaining a competitive edge by leveraging the latest technology trends.

Get in touch to speak to one of our experts about mobile workforce technology solutions.

What is mobile workforce technology?

Mobile workforce technology is a collection of tools and applications designed to support remote and mobile work, enabling employees to work on-the-go, wherever they are.

This includes ruggedised mobile devices, such as rugged mobile computers , tablets and laptops so employees can stay connected to each other, connect to software systems, and provide electronic proof of delivery (EPOD). Taking payments on the go and printing on demand allows increased efficiency and customer satisfaction, as workers can carry out payments and print receipts and invoices immediately.

Route optimisation software ?finds the most efficient routes, saving your business time, fuel, and money. Your drivers spend less time navigating and more time making deliveries or carrying out a service.

How does mobile workforce technology empower teams?

By leveraging mobile technology, teams can enhance communication, optimise workflows, and provide superior customer service.

• Improved communication: Mobile devices and apps enable real-time communication, collaboration, and information sharing, even when team members are working remotely or on the go.
• ?Enhanced productivity: Mobile tools streamline workflows, automate tasks, and provide access to critical information and resources, boosting efficiency and productivity.
• ?Increased customer satisfaction: Mobile technology enables faster response times, improved customer service, and a more personalised customer experience.
• ?Reduced costs: Mobile solutions can streamline operations, reduce paperwork, and minimise travel expenses, leading to cost savings.

Optimise your fleet with route planning

Keep your mobile workforce efficient and on-time with services and deliveries. For businesses that are looking to cut carbon emissions, reduce fuel costs and consumption, and need a route planner for multiple?destinations, route optimisation software would be the ideal solution.?

?Here's how route optimisation software can transform your business:

• Cut costs & reduce mileage: The software finds the most efficient routes, saving time, fuel, and money. Your drivers spend less time navigating and more time making deliveries or carrying out a service.
• Safer routes, fewer incidents: Smarter planning means less time on the road, leading to a safer work environment for your team and fewer unexpected events.
• Reduce speeding, improve efficiency: Eliminate the pressure to rush. Optimal routes allow drivers to complete tasks efficiently without exceeding speed limits.
• Go green & lower emissions: By minimising mileage and optimising routes, you'll automatically reduce your carbon footprint. It's good for the environment and your bottom line.
• Improved customer experience: Route optimisation software includes features such as maps and Geotracking, so can provide estimated arrival times to customers.
• Pair the software with a rugged Samsung Enterprise Edition mobile device for a durable and affordable device that can withstand bumps, drops and outdoor weather. Utilise the camera for proof of delivery.
• Looking for ways to help decarbonise your vehicle fleet? Read our guide on Fleet decarbonisation: How to decarbonise and reduce costs .

Payments on the go

Take payments no matter your location by adding a tap on glass payment solution to your worker’s devices. Working offline? The Viva Wallet payment solution can work even when your internet is not. Transactions are securely stored, automatically processed when online, and settled promptly. Keep your business running smoothly, no matter the network conditions. Select from 40+ payment options available and customise your checkout according to your convenience. Works on any NFC enabled device.

Pair the payment solution with a rugged device, such as a rugged Samsung Enterprise Edition mobile device and benefit from the rugged features.

Get in touch to speak to one of our experts about mobile workforce technology solutions.

Flexible working with Samsung DeX

For a quick solution to carry out admin work, Samsung DeX can convert your?Samsung Galaxy ?device into a desktop computer. With Samsung DeX, mobile workers can connect their Galaxy device to a monitor, keyboard, and mouse. This gives them a familiar desktop experience that they can use to complete tasks such as presentations, calls, and document reviews.?

Workers can pass over information to each other and update customers easily, anywhere. Simply take notes on a Samsung device, go back to base and dock the device.

Save money on hardware costs by providing employees with a desktop experience without having to purchase a separate laptop or desktop computer.

Get in touch ?to speak to one of our experts about mobile workforce technology solutions.?

Printing on demand

• Need to print receipts, invoices or customer paperwork on the go? Mobile receipt printers and mobile thermal printers can provide:
• Increased efficiency with immediate printing: Employees can print documents instantly, eliminating the need to return to a central office or store.
• Time savings: By printing on-site, workers save time and improve their overall productivity.
• Improved customer service & convenience: Customers can receive their receipts or invoices immediately, enhancing their satisfaction.
• Connect your mobile printer to your worker’s devices to manage.

Get in touch to speak to one of our experts about mobile workforce technology solutions.

?

Rugged mobile devices

Rugged mobile devices offer significant advantages for workers who are constantly on the move. Their durability and specialised features make them ideal for demanding environments and tasks. Some key benefits include:

Durability?

• Withstand harsh conditions: Rugged devices are designed to withstand drops, shocks, extreme temperatures, and exposure to elements like water and dust.
• Reduce repairs and replacements: The durability of rugged devices minimises the need for frequent repairs or replacements, saving time and money.

Reliability

• Consistent performance: Rugged devices are built to deliver reliable performance even in challenging environments. This ensures that workers can always rely on their devices to get the job done.
• Reduced downtime: Minimise disruptions to work due to device failures.

Functionality

• Specialised features: Rugged devices often come with features tailored to specific industries, such as barcode scanners, GPS capabilities, and ruggedised keyboards. These features enhance productivity and efficiency.
• Long battery life: Rugged devices typically have longer battery life, allowing workers to stay connected and productive for extended periods without needing to recharge.

Security

• Enhanced security features: Rugged devices often include advanced security features, such as fingerprint readers, facial recognition, and encryption, to protect sensitive data.

Samsung rugged Enterprise Edition devices ?are a great rugged device solution for mobile workers making deliveries or carrying out a service. With an enhanced storage capacity, superior security features with Samsung KnoX and camera with scanning function, the Samsung Enterprise Edition devices can carry out many key solutions for workers on the go, all at a reasonable cost. Read more about Samsung rugged device features and benefits

We dive into the topic of rugged vs consumer devices in our blog?Five reasons to choose rugged technology now .

Added value with Enterprise mobility Managed Services

The Barcode Warehouse isn’t just a supplier of technology – we are also a leading technology solutions integrator, offering an innovative Enterprise Mobility Managed Service to help you maximise device performance and minimise costly disruption. Contact our team or visit our?Managed Services ?page for more information.

Get in touch to speak to one of our experts about mobile workforce technology solutions.