How to measure the success of your IT outsourcing project

Outsourcing your IT tasks can be a smart move, but how can you be sure that it's actually paying off? It's not just about saving money; it's about getting what you paid for.

First, figure out what success looks like.?

Before you dive into numbers, decide what you plan to achieve. Are you trying to save money? Do you want to speed up development? Are you striving to get some specialized skills you don't have in-house? Whatever it is, clearly define your goals. Take advantage of frameworks like SMART and OKRs.

• OKR (objectives and key results): This goal-setting framework outlines high-level objectives and measurable key results along the way.
• SMART: SMART states for specific, measurable, achievable, relevant, and time-bound. Ensure your goals fall into these categories.

Next, track the right metrics.?

There are many ways to measure how your outsourcing project is doing. You can look at things like:

• Did it save you money? Compare your IT costs before and after outsourcing.
• Are things getting done faster? Track how long it takes to finish projects.
• Is the quality good? Check for errors, mistakes, or unhappy customers.
• Are you happy with the people you're working with? Communication and teamwork matter.

Don't look just at the numbers.?

While numbers are important, they don't tell the whole story. Numbers alone can miss the nuances of a partnership. Here's why qualitative insights are essential:

1/ Regular check-ins: Keep the lines open.

Schedule regular meetings with your team and outsourcing provider. These talks are more than just status updates; they're opportunities to discuss progress, tackle challenges, and celebrate successes. Open communication is key to uncovering potential issues before they become problems.

2/ The human factor: How's your team doing?

Outsourcing can affect your team's morale. Are they motivated? Do they feel supported? Are there any tensions? A positive internal working environment is essential for the success of your outsourcing efforts.

3/ Customer perspective: What do they think?

If your outsourcing impacts customers, ask for their feedback. Their insights into service quality, speed, or product offerings can reveal the real-world effects of your outsourcing decisions.

Remember, it's a two-way street.?

A successful outsourcing partnership is built on trust and open communication. Talk to your outsourcing partner about their challenges and initiatives you can take to improve collaboration.