How to Measure and Manage Your Emotional Culture

“Every organization has an emotional culture, even if it’s one of suppression,” Harvard Business Review.

A decade of research published in Harvard Business Review demonstrates clearly that the emotional culture of an organisation impacts financial performance, absenteeism, teamwork, burnout and employee satisfaction. Similarly, solid research shows that Emotional Culture directly impacts productivity, performance, creativity, commitment, employee turnover and engagement.

It’s intuitive - the research shows exactly what you’d expect it to show: positive emotions drive positive outcomes on all of these measures, and negative emotions drive negative outcomes – creating angry, fearful, and sad cultures that persistently underperform. 

Leaders may understand the need to manage the emotional climate, but our experience suggests that most have had no training or guidance in how to do so in the real world.

In the HBR article, it shares that:

“Before leaving work each day, employees at Ubiquity Retirement + Savings press a button in the lobby. They’re not punching out—not in the traditional sense, anyway. They’re actually registering their emotions. They have five buttons to choose from: a smiley face if they felt happy at work that day, a frowny face if they felt sad, and so on. This may sound like an HR gimmick (“See? Management cares how you feel!”) or an instrument of forced satisfaction (“The team with the most smiley faces wins!”). But it’s neither. Ubiquity is using the data it collects to understand what motivates employees—to learn what makes them feel a sense of belonging and excitement at work. Other organizations are starting to do the same. Some use apps that record how much fun people are having. Some hire technology consultants who specialize in the monthly, weekly, daily, or even hourly tracking of moods. Unfortunately, though, these organizations are in the minority.

“Most companies pay little attention to how employees are—or should be—feeling. They don’t realize how central emotions are to building the right culture.”

Corporate culture can offer refer to series of terms or attributes that the organisation decides they want to ‘stand for’ or ‘what core values they want people to know about their business’ but what better way to actually build a culture… than on the emotions of the people?

The article goes on to say that “Cognitive culture is often conveyed verbally, whereas emotional culture tends to be conveyed through nonverbal cues such as body language and facial expression.”

How are your people feeling right now and how would they ideally like to feel at work? Where are the gaps?

We invite you to join this 90 minute masterclass that will address that shortfall and show you a step-by-step approach to measuring and managing your emotional culture.

1. UNDERSTAND WHY MANAGING EMOTIONAL CULTURE IS SO CRITICAL

Understand all the latest and most credible research that shows just how critical it is to manage your Emotional Culture. We'll share only the most solid research on the benefits of getting your emotional climate right - and the huge impacts of getting it wrong.

2. PERSONALLY EXPERIENCE HOW EMOTIONAL CLIMATE IMPACTS YOU 

Using a unique interactive exercise you'll experience how Emotional Culture impacts your personal engagement and productivity daily. You'll see how Emotional Culture has coloured your experience throughout your working life - even if you were unaware of it.

3. LEARN PRECISELY HOW YOU CAN MEASURE YOUR EMOTIONAL CULTURE

You'll learn a quick and easy approach to measuring & managing Emotional Culture using a unique tool: 'The Emotional Climate Index'. During the masterclass, we'll act as if that those attending are from a single organisation, and you'll see us analyse the Emotional Culture of this 'fictional company' in real time, from your inputs.

4. GET AN EMOTIONAL CULTURE ANALYSIS OF YOUR ORGANISATION - AT NO COST 

When you see just how much Emotional Culture impacts every important bottom-line outcome in your organisation you'll think: "I wonder what our Emotional Culture is like?" You won't need to wonder or guess - we'll offer you an analysis of the Emotional Culture of your organisation at no cost, and with no strings or obligations attached.

Who is this masterclass for?

This masterclass will be useful for anyone who is interested in helping organisations to drive superior bottom-line performance.

So, if you’re... 

• a middle or senior manager who must engage your team to drive productivity and profitability, or ... 
• a Human Resources or Organisational Development professional supporting such managers, or ...
• an independent coach, consultant or trainer working with managers and their teams to improve performance, 

... then this event will be an excellent investment of just 90 minutes of your time. 

If you care about being entirely up to date on how to get the very best from people, there is a LOT in this masterclass for you.

Happening this week, don't miss out. Register here.