How to measure and manage impact when you ‘change the way you change?’

If service design claims to be an alternative change methodology how do we prove it?

We will walk through how we align metrics to service experiences and measure outcomes.

To do this, our clients at Novo Nordisk in Europe and EQI in Brazil join us to share their experiences of employing our metrics methodology.

Topics we will discuss

If we intend to be customer-centric then we need to measure that way. By sharing stories from employee experience we will dig into how to align metrics to experience and most importantly to desired customer and business outcomes.?

• First, we will share how to set up an outcomes and metrics framework at the outset of a change program to provide measurements that align with experience.?
• Second, we will hear from a program that has delivered impact and outcomes in the world. We will ask; how they got there, what their outcomes are and what the critical success factors were.

When & where?

??? When? — November 28th — 14h30 CEST

?? Length? — One hour

?? Where? — Online on Zoom

?? Registrations: https://us02web.zoom.us/meeting/register/tZAtdu6spzssG9zdf085ZYPvbT6dzbZ6Zusq#/registration

Hope to see you there! :)

Explore our website in Dutch!

Our Service Design team in Rotterdam has been working diligently on complex issues in the world of government, healthcare, retail, and more for 18 years. And we are proud of that. So it's high time to also launch our website in Dutch.

?? Take a quick look via the link below! https://liveworkstudio.nl/