How mature is your organisation’s ‘feedback culture’?
Culture Capital: How mature is your organisation’s ‘feedback culture’?

How mature is your organisation’s ‘feedback culture’?

I have been in the?individual and?organisation?development?diagnostics game for over 30 years.?

One of my conclusions is that you?can tell a lot about an organisation’s culture?and its appetite for feedback by the diagnostics?it?uses.?

So, here is my?tongue-in-cheek,?non-evidence-based?‘Feedback Maturity Culture Scale’?referencing?the?type of?development diagnostics in use:?

  1. Terrified of feedback?–?‘we don’t want any of those?horoscope?surveys?used?around here’!?
  2. Everyone’s a winner feedback?– use only?self-descriptive?diagnostics where everyone gets feedback that they are different but?okay,?e.g.,?MBTI, DISC, strengths,?etc.?See Forer Effect.?
  3. ‘90-degree’?multi-rater?feedback?–?not sure if this qualifies as multi-rater?feedback but?one?eminent?client had?developed a?‘90-degree’ feedback survey?for?Higher-Level?Manager?(HLM) feedback?only.?You can imagine the anxiety?that?rippled?through the HR department?when we suggested including Direct Reports (DRs)?and Peers.?
  4. ‘180-degree’?feedback?–?DRs only gave feedback,?not HLM?or?Peers. Still working out how this is ‘180-degree’?feedback!?
  5. Full?360-degree?feedback?that is?aggregated?–?now we are getting serious?but only aggregated?results are presented.?No one is identified so?revenge has to be meted out to the whole team?indiscriminately.?But?the?leader knows there are?differences across individuals?within their team?and?LMX theory?predicts this.
  6. Full 360-degree?feedback?with?rater?identification?–?as we?approach the peak of?feedback maturity,?raters?get?to?decide?whether to provide?identified or anonymous?feedback.?Evidence?is?pointing to less?long-term?emotional upset?when?leaders?receive identified?feedback.?Now?you?know?who?to direct?your?revenge?upon!?
  7. Real-time’?organisation?feedback?–?at the peak of my experience?are?the brave?leaders who are willing to?receive?organisation?culture?feedback?in?real?time?(as their?employees?are providing it).?Now that’s?real?leadership?courage?-?a key building block for building?a mature feedback culture.?

Where does your organisation sit?on this scale??

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