How to Manage Multiple Channels in Teams Phone Extensibility for Dynamics 365 Contact Center

The integration of Teams Phone extensibility into Dynamics 365 Contact Center aims to revolutionize telephony for customer service operations. By combining voice, chat, SMS, social media, and Microsoft Teams into a unified platform, this feature enhances communication efficiency and simplifies management.

Starting next month, the public preview of this integration will be available for users, offering advanced AI tools and cost-saving benefits, while ensuring smoother deployment and billing processes. This development highlights Microsoft's commitment to creating comprehensive solutions for seamless customer interaction.

Furthermore, the feature allows users to manage multiple communication channels directly within Dynamics 365 Contact Center, streamlining operations in a central hub. It also supports third-party solutions such as Anywhere365 and AudioCodes, adding flexibility and adaptability to the system.

The integration not only reduces operational costs but also enhances productivity by providing businesses with advanced tools to deliver efficient and responsive customer service. This innovation represents a significant step forward in improving customer engagement strategies.

[New Post]??How to Manage Multiple Channels in Teams Phone Extensibility for Dynamics 365 Contact Center

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Integration Features:

• Dynamics 365 Contact Center now supports Teams Phone extensibility to unify telephony across communication channels (e.g., calls, chat, SMS, social media, Microsoft Teams).
• Starting next month, users with Teams Phone and Dynamics 365 Contact Center can leverage this integration in public preview.

Benefits:

• Simplifies telephony management, deployment, and billing.
• Offers advanced AI features, cost-saving measures, and unified communication systems.

Channel Management:

• Users can manage multiple channels—voice, chat, social, SMS, and Teams—directly within the Dynamics 365 portal.

ISV Solutions:

• Certified third-party solutions like Anywhere365, AudioCodes, and others will support this extensibility.

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