HOW TO MANAGE CLIENT’S EMOTIONS?
Sara Gilbert
? Keynote speaker, Trainer & Facilitator ?? Award-winning Business Strategist & Mindset Coach ?? Author in the making: The Language Effect
We currently have the perfect storm for a crisis: novelty and uncertainty.
We’ve never had a pandemic and a market downturn at the same time - actually, never even a pandemic... So, people are worried; people’s emotions are very high.
Our role, more than ever, is to manage our client’s emotions and to position ourselves as the trusted professional, the resource, the beacon, the rock (take the analogy of your choice), in short, the person on whom they can count.
It’s a leadership opportunity for us to position ourselves as a leader for them. In times of uncertainty, people are looking for a leader.
Many of my conversations with my clients right now are focused on managing their clients' emotions. So, I have gathered resources in one place for you:
- Last week, I made a "live" video on HOW TO COMMUNICATE WITH CLIENTS IN TIMES OF CRISIS to demonstrate how we can manage our client’s emotions.
- I recorded a webinar How to manage you client’s emotions in times of crisis.
- Then, if you work from home, I made another one: Working from home | How to be more productive. Times of uncertainty require action leaders – so the videos aren’t all "fancy" as usual – now is the time for action!
- Finally, since I believe that video is the way you can truly stand out and communicate better, I'm guiding many of my client to go on video and in this video I share some of my best tips to do that
Take the time to watch these, as these videos summarize a lot of the conversations I’m having with my clients lately.
And if you want to talk about it, simply send me a private message, and I’ll be happy to chat with you – I'm here for you.
Together, let's be strong entrepreneurs and leaders!
Sara Gilbert
Business Strategist & Mindset Coach
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