?? How to Make Every Customer Feel Like a VIP – The Fourriere Way ??

The food and hospitality industry are very large, making every customer feel like a Very Important Person (VIP) isn’t just a nice touch—it’s a business necessity. At Fourriere Sport | Restro | Lounge, we believe every guest deserves red-carpet treatment, and that’s exactly what we deliver. Here's our approach to making every customer feel like royalty, "The Fourriere Way." ??

1. Roll Out the Red Carpet with a Warm Welcome ???

First impressions matter! At Fourriere, every guest is greeted like they’ve just entered a 5-star venue:

• ?? Smile and Greet: A warm, genuine smile accompanied by an enthusiastic “Welcome!” makes all the difference.
• ?? Personal Touch: If you know their name or notice they’re a returning customer, acknowledge them: “Great to see you again, Mr. Jones!”
• ?? Positive Vibes: Let your energy set the tone for their visit—it should say, “You’re in for something special.”

2. Attention to Detail Makes the Difference ????

The magic is in the little things. Here’s how we pay attention to every guest’s unique preferences:

• ??? Active Listening: When they speak, we listen closely. Their needs are our priorities.
• ?? Remember Preferences: We take note of regular customers’ favorite dishes, drinks, and even seating preferences.
• ??? Tailored Suggestions: Recommend items they’ll love: “You enjoyed the Cajun pasta last time—our chef’s special today has a similar twist!”

3. Make Them Feel Valued and Appreciated ????

Every guest should leave feeling like they matter. We make it happen with:

• ?? Heartfelt Gratitude: “Thank you for dining with us tonight—it’s always a pleasure having you here.”
• ?? Celebrate Special Moments: Offering a complimentary dessert or a toast for birthdays or anniversaries leaves lasting impressions.
• ?? Sincere Compliments: “That’s a fantastic choice! It’s one of our signature dishes for a reason.”

4. Stay One Step Ahead ??♀????♂?

At Fourriere, we believe exceptional service means anticipating needs before they even arise:

• ?? Refills Without Asking: Is their glass half-full? Top it up!
• ?? Guest Comfort: Check on seating, table settings, and even lighting to ensure every guest feels cozy and cared for.
• ? Problem Solvers: If there’s an issue, we don’t just fix it—we over-deliver. “Let me take care of that and offer you something special for the inconvenience.”

5. Create Moments of Delight ???

Surprise and delight are at the core of the Fourriere experience:

• ?? Unexpected Extras: A complimentary appetizer, exclusive tasting, or signature cocktail sample can turn a good experience into an unforgettable one.
• ?? Going Beyond: Exceed expectations at every opportunity. Remember, it’s the little WOW moments that stick with customers long after they leave.

6. End on a High Note ????

The last interaction is just as important as the first! A proper Fourriere farewell ensures guests leave with a smile:

• ??♂? Express Appreciation: “Thank you so much for visiting us today. We hope to see you again soon!”
• ?? Invite Them Back: Mention upcoming events, promotions, or their next game night to ensure a return visit.
• ?? Sincere See you SOON: Make the exit as warm and personal as the entrance.

7. We Enhanced the Experience with our Unique Loyalty Program Idiosyncrasies ????

At Fourriere, our loyalty program isn’t just another points system—it’s an extension of our VIP treatment.

• ?? Exclusive Perks: Reward regulars with free appetizers, priority bookings, or early access to special events. Free birthday dinner for 2 on us.
• ?? Build Relationships: Let them know they’re part of a unique community.

Why VIP Treatment Matters ????

Exceptional service creates loyal customers, builds brand ambassadors, and drives repeat business. At Fourriere Sport | Restro | Lounge, we know that a little extra care can turn a one-time guest into a lifelong supporter.

Final Thoughts: Excellence Is a Mindset ????

Treating every customer like a VIP isn’t just about perks—it’s about a mindset of excellence, care, and passion. At Fourriere, we strive to provide an experience that leaves our guests saying, “Wow, I can’t wait to come back!”

What are you doing to make every guest feel like a VIP? Share your tips below!

?? Ready to experience “The Fourriere Way” firsthand? Visit us and see why every guest leaves feeling like a star! ????

Troy Hooper Dawn Couch Kim DeCarolis Scott Taylor, CFE James Fripp Paul Mangiamele CFE Sysco Prosper Forum Eric Roy Ray Johnson Paul Carolan Paul T Tran Jeff Mahoney Emily Johnson Alex Archer Philip Polk, MBA (he/him) Justine Jobe Chick-fil-A Corporate Support Center