How To Lose Clients

You're member of this tribe because you are an entrepreneur or part of the leadership team of an organisation. You have already achieved some success and hungry for more as growth doesn't have to stop here. There is a thrill and satisfaction in challenging yourself, stretching and seeing how much you can achieve, have an impact and make a contribution.

The systems and strategies you have used to this point may have worked very well, or you may have not used any system at all.?Whatever the case, the current strategy may not necessarily take you further.

Or the approaches you've used to achieve this success may have been expensive in terms of time, energy, stress and effect on your relationships. You need new or upgraded power tools to make sure you can sustain or grown your organisation more easily.

Traction for Entrepreneurs introduces tools, ideas and strategies that you may find useful to further grow ?your organisation.

This week we're looking at the the simple, obvious mistakes business owners continue to make, and what to do about it

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How To Lose Clients

Like most entrepreneurs, Leah’s business was also born out of her passion to help others. She is excellent at her field and has a strong customer focus.

Leah had to hire, as running the business solo was not an option any longer. She now had a good-sized team to service her clients.

She is a natural marketer and had been working hard on the marketing side of his business. She invested a considerable amount of time and money on branding, had a great website, and was on top of her game with SEO that drove great traffic to the site.

The leads were flowing in, and her company was seen everywhere.

The sales department did a decent job to close sales. However, the revenue each quarter did not reflect the success of the marketing and sales departments.

Her team worked hard, putting in long hours. The final product did not reflect the number of hours worked. There were kinks in the team's service delivery.

Clients were unhappy. Client satisfaction was at its lowest.?And each time a client complained, the service improved for that client for a short time, at the detriment of others.

Eventually, Leah started to lose clients.?Despite her excellent PR skills and investing in new quick-fix systems, she could not hold on to them much longer.

News of her poor service delivery also spread, and she could not attract quality clients anymore.

Does this sound familiar?

Unfortunately, this is all too common in an organisation. As business owners, we end up focusing so much in an area that other aspects of the business suffer.

I'm sure many of you have heard the old saying, "you can't build a house without a foundation." Well, the same is true for business. You can't expect to succeed if you don't put in the time and effort to create a strong foundation.

Over the years, I also spent a considerable amount of time and energy on various systems for my business. Systems to help with marketing, sales, operations - I tried them all, at different times! And while some of my efforts yielded results, others didn't quite produce the ROI I was hoping for.

But here's the thing: it's not that these systems were wrong or ineffective. They just weren't done right and were not aligned to my vision, or to each other. Without a strong foundation, throwing time and money at them is fruitless.

To create a successful business, you need to have a holistic system in place.

EOS helps you strengthen six key components that exist in a business, and to achieve and sustain the success, each of the components must be strong.

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PS:On June 17, I will be running an IN-PERSON, hands-on lunch and learn workshop on EOS?, The Entrepreneurial Operating System? that has transformed over 130,000 businesses globally.

In-Person Workshop, 17 June 2022

I would like to welcome you to attend as my guest, and see how powerful the strategies are. You may register here... ???? https://t4e.co.nz/workshop/ ?????

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Until next time, all the best.....

Do subscribe and share!

Vijay “Holistic” Nyayapati

Professional EOS Implementer?

P.S.?If you would like to know more on how EOS? can help your company, you can contact me one of these ways

1. Drop me a direct message with the words “Help - EOS”.

2. Grab 10-mins of my time - Use this?link ?to book a 10-min chat with me and find out how I can help.

A Professional EOS Implementer? is an experienced business coach, teacher, and facilitator of proven EOS Tools and processes that help guide leadership teams and entrepreneurs around the world to get what they want from their businesses. They coach business leaders on how to:

?? Clarify

?? Simplify

?? Achieve,

.. and help them get a grip on their business.?