How Lack of Systems and Processes Severely Impact Your Bottom Line Daily

First let me start by saying, if you are a #business owner and #systems and #processes is a new term for you, you're not alone.

Good news is, it's easy to understand and once understood can change your business forever.

A process is how you do things in your business. Think of these as a step by step. The system is the process, the people, and the technology all wrapped together.

Ok, so now that we have the what established, now it's time to show you how it actually saves you money.....

Easy, I can break it down in a few questions...

1. How much time do you and/or your team spend looking for things (links, documents, etc)?

• You go through #google drives, external drives, folders.
• Scrambling to find something that your client is asking for and an email that should have taken 1 min to respond to is taking hours to locate information.
• Everyone else was sure that someone else uploaded it and nobody is clear on who is actually responsible for holding client deliverables.

2. Do you recreate the wheel every time you offer the same service or do a routine task?-

• Every time you get a customer complaint do you have a set process on how it should go? Who is tracking that information?
• Every time you sign a new client for your service you are trying to recall how to recreate the successful client's experience

3. If you had to onboard a new client tomorrow, do you know exactly how to do that and is there #automations that help save you/your team time?

• What information do you need from the client?
• How do you set up the project and how do you tell everyone who is responsible for what?

4. If you had to onboard a new employee or contractor tomorrow, how would you do that? How do you get them what they need painlessly?

• Do you have a clear path for the new hire?
• Do you forget to get paperwork, contracts signed?

Because here's the thing, if there was uncertainty in those questions, let me show you how they impact your bottom line....

1. Having you and/or employees spending 10 mins looking for this link and 15 minutes looking for that download is time wasted.
2. Having to recreate the wheel each time loses you money. If you had a step by step outline of how you deliver your product or service, then it will save you and/or your team time.
3. So you close a new client, but do you have a way to collect payment, get a contract signed, kickoff the project, make the product, etc? If you aren't able to do these things, then making sales could be what ultimately kills your business.
4. New employees and contractors are harder to hire and retain than ever before. Having a clunky onboarding process or not having clear processes, can create an employee turnover disaster.

Now, here is how systems and processes can help with these issues....

1. Having systems and processes ensures that information is stored the same way every time so things don't get lost and/or not uploaded in the first place.
2. Having systems and processes allows you to follow the same steps every time you do something. This ensures the same quality and outcome. If something needs to change, it is easy to identify it and quickly make a fix.
3. Having a process to onboard a new client, I have actually created one here if you are interested, ensures that you get paid and that everything falls into place without much effort (...employees and automations can take care of 99% of this process).
4. Having a set email that gets sent to the new employee or ensuring they get added onto the right #softwares , are all the little details that often lead to the failed hire (...not typically the fault of the new hire, but really the lack of process around this). Bonus: here is my process for onboarding new hires

So how do you start on the path of creating systems and processes? Well, there are several options....

Option 1: ignore it like most business owners do, until it's so painful and they finally decide marketing is not the fix, but systems and processes are.

Option 2: Learn #operations , build the appropriate systems and processes, train your team and then manage it.

Option 3: Hire an #expert (..like us or another operations firm that strategizes and implements because you need BOTH!!!!) and be up and running in less than a month.

Thanks for subscribing!?