How KnowHow’s AI Is Making Training and Documentation Easier Than Ever

Welcome back to In the Know, your go-to source for the latest KnowHow updates and insights shaping the restoration industry!

We hit the ground running in January, and we’re not letting off the gas. This month, we rolled out the most game-changing feature we’ve ever released, hit the road for major industry events, and delivered powerful new ways to help restorers train, onboard, and scale their teams with ease.

From AI-driven process creation to hands-on leadership lessons, this edition is packed with real solutions to help you build a stronger, more efficient workforce. Let’s jump in!

?? Creating SOPs Has Never Been Easier

Every restoration company relies on hands-on training—whether it’s teaching a new tech how to set up drying equipment or walking a team through a specialized cleaning process. These sessions are invaluable, but once the training ends, that knowledge often stays locked in the heads of those who taught it and those who were there to learn it.

But what if you could capture those moments in real-time and instantly turn them into step-by-step SOPs for your entire team?

That’s exactly what KnowHow Capture does. With a simple video recording on your phone, KnowHow Capture transforms real-world training into structured, repeatable processes—ready to be referenced anytime, anywhere, and in any language. No more scrambling for answers, no more gaps in training—just clear guidance that scales with your business

??? Plus, Capture Software Processes with the Chrome Extension

And of course, training isn’t just about fieldwork—it’s also about mastering the digital tools that power restoration. With the KnowHow Chrome Extension, you can record workflows directly from your browser, turning software processes into easy-to-follow SOPs. Just hit record, walk through the task, and our AI will transform it into a step-by-step SOP, ready for anyone who needs it.

But that’s not all. The Chrome Extension also brings Magic Search wherever you go, meaning your team can ask questions and get instant answers inside any software they use. Whether they’re working in CoreLogic Claims, magicplan or any other restoration tool, they’ll always have the knowledge they need—right when they need it.

?? Download the extension now and see how it works in action in the video below!

?? Prefer to Write, Import, or Customize Your SOPs? Process Creator Has You Covered

Not every process starts with a video (actually, they almost never did—until we launched KnowHow Capture ??). But sometimes, you just need a fast way to write, import, or refine your processes without starting from scratch. That’s where Process Creator comes in.

Whether you’re uploading existing SOPs into KnowHow, customizing industry-standard templates, or letting our AI help draft step-by-step guides for you, Process Creator makes documentation effortless. No blank pages. No endless revisions. Just clear, structured processes your team can follow.

Check out our latest Product Guide to see how Process Creator can streamline your documentation ??

?? If It’s Happening in Restoration, KnowHow's There

At this point, we’re not always sure what city—much less what country—our CEO, Leighton T Healey is in during conference season. But one thing’s for sure: wherever the most important conversations in restoration are happening, he’s there.

From Las Vegas to Texas, the Rockies to the East Coast, Leighton has been on the move, delivering high-impact sessions, leading industry discussions, and helping restoration leaders navigate everything from AI adoption to recruiting top talent.

At Home Franchise Concepts ’ Annual Conference, he took the stage for a session on winning the talent game, breaking down why recruitment is an ongoing strategy—not just something to focus on when you’re short-staffed. AdvantaClean and Lightspeed Restoration Franchising franchisees walked away with actionable strategies and, for the first 50 attendees, a free copy of Why Workers Quit to keep the learning going.

Meanwhile, at Empower Brands ’ Annual Meeting, Leighton tackled AI’s role in franchising and broke down the latest findings from the 2024 C&R Magazine State of the Industry Report, helping FRSTeam, Inc. franchisees stay ahead of market shifts and workforce trends.

And let’s not forget Verisk Elevate 2025, where he joined industry leaders for a panel discussion on attracting and retaining top talent in restoration. Between career growth strategies, hitting the slopes, and a legendary amount of nachos, the event was a mix of top-tier networking, fun and invaluable industry insights.

With plenty more conferences on the horizon, Leighton, and our tearm's travel itinerary isn’t slowing down anytime soon—but every trip is another chance to connect, learn, and help restorers build stronger businesses. ??

??? KnowHow Live: Webinars & Conversations That Drive Success

If you haven’t joined us for a KnowHow webinar yet, consider this your official invitation! Every month, we host in-depth sessions designed to help restorers unlock the full potential of their teams, systems, and operations.

In January, we tackled the future of workforce training, sharing how AI is revolutionizing knowledge-sharing and how top restorers are adapting. This past month, we dove into process adoption—exploring how companies are ensuring their teams actually use the tools at their disposal to drive consistency and efficiency.

Next up? Onboarding that actually sticks.

We asked hundreds of workers how their onboarding could’ve been better, and their #1 answer was simple: “I wish it had more structure.” So on March 13th at 1 PM ET, we’re breaking down exactly how to make onboarding smoother, more effective, and built for long-term success.

The first 30 days determine everything—let’s make them count. Register now!

?? Inside the Playbook: Scaling Thomasville Restoration with Humility, Hunger & Authenticity

What does it take to grow a restoration business by 357% in just three years?

In the latest episode of the Restoration Playbook Podcast, Travis sits down with Andy Amrhein , CEO and co-owner of Thomasville Restoration , to unpack the leadership principles and cultural mindset that fuelled his company’s rapid expansion. From building a strong foundation of trust to creating a people-first culture, this conversation is packed with lessons for any leader looking to scale their business the right way.

Listen to the full episode below! ??

?? There's a Lot More to Come in 2025

From launching KnowHow Capture to sharing industry-changing insights on stage and online, 2025 is already off to an incredible start—and we’re just warming up. Whether it’s through powerful new features, game-changing leadership conversations, or insights-packed webinars, everything we do is built to help restoration teams train smarter, work faster, and grow stronger.

Stay tuned for more updates, and if you haven't already, subscribe to this newsletter to stay In The Know ??